Job Description

Job Title: DSAR & CRA Specialist
Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week
Salary: 26,000 - 28,000 and up to 20% bonus and benefits
Location: Blackpool, this role will support hybrid working with a minimum of 3 days working from the office.
At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated individual, ideally with past experience of working in a regulated financial environment, ready to make an impact, we've got a space with your name on it!
The main purpose of the role is to respond, within regulatory timescales, to any Data Subject Access Requests (DSARs) that have been submitted and deal with Credit Reference Agency (CRA) file submissions and disputes for the Bank. Dealing with all types of GDPR individual rights requests is also a key aspect of the role.
The successful applicant will be expected to manage their workload for this time sensitive role to ensure all regulatory deadlines are achieved. This often involves reviewing extensive, complex and sensitive requests thoroughly and applying appropriate redactions where necessary.
Full training will be provided to the successful applicant.
We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.
Your team: Collaborators in change
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
The role is part of the Bank's Complaints Team, based out of Blackpool. Although you will not be dealing directly with complaints, you will gain an oversight of the complaint handling process and liaise with the Complaints Manager regarding DSAR and CRA issues linked to the complaints process.
Your Impact: Building a greener tomorrow
As a DSAR & CRA Specialist at Tandem your focus will be on:

• Managing your own workload to ensure all DSAR and CRA activities are dealt with within regulatory and internal / external SLAs.
• Responding to internal and external stakeholder queries
• Producing monthly management information reports and identifying any emerging issues.

We'd love to hear from you if you have:

• A strong attention to detail.
• Strong time/diary management skills.
• The ability to work under pressure.
• The ability to identify gaps and problems in existing practices and implement rectifications and solutions.
• The ability to engage professionally with key stakeholders in all relevant internal and external teams.
• A good understanding of Microsoft Office packages, particularly Excel.
• An ability to problem solve and make decisions.
• A proactive nature and a proven track record of delivering exceptional customer service.

It would be great, but not essential if you have:

• A thorough understanding of the requirements of confidentiality and GDPR including a working knowledge of the different individual rights requests.
• An understanding of ICO regulations and how the Credit Reference Agencies work.

Rewards that reflect your value, what's in it for you?
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:

• Volunteer 2 days a year for charity

receive an early Friday finish * Raise 200 per annum for charity
Tandem provide PR and marketing support * Have renewable energy at home
receive an additional 1 day annual leave * Drive an electric car
receive 500 towards a home charger
Ready to make your mark?
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Skills Required