Job Description

About Us

Playzone Swansea is part of a growing UK group of Soft Play Centres with over 20 years of success. Alongside daytime play, we host Adult Nights and Private Hire events. We're looking for an enthusiastic

Duty Manager

to support our busy venue and deliver great customer experiences.

The Role

You'll assist the Site Manager in leading daily operations, ensuring excellent service, cleanliness, safety and profitability. You'll often be in charge of shifts, supporting staff and maintaining smooth site performance.

Key Responsibilities

Deliver outstanding customer service and resolve any issues quickly. Support sales growth and motivate the team to meet targets. Maintain high hygiene and safety standards throughout the site. Manage shift rotas, staffing and site presentation. Support training and development of team members.

About You

Experience in retail, catering or hospitality management. Excellent communication and organisational skills. IT literate (Word, Excel, Outlook). Reliable, motivated and flexible to work shifts, weekends and evenings.

Benefits

Up to 14 per hour Staff discounts and reduced meal costs Free on-site parking Training and career development opportunities

Apply now

with your CV. Shortlisted applicants will be invited to a Zoom interview followed by an in-person meeting.

Job Types: Full-time, Permanent

Pay: Up to 14.00 per hour

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking
Application question(s):

The Duty Manager role operates on a 'two days on, two days off' rota, including weekends, school holidays and some evenings. Do you have full flexibility for this?
Experience:

Hospitality: 1 year (preferred) Supervisory: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 14/11/2025