Job Description

Primary Role:

The Arc Cinema offers a high specification luxury cinema experience to customers in Peterhead offering something special for all movie lovers. All screens feature VIP leather seats as standard. We pride ourselves in taking great care of our customers, and on becoming a central part of each community that we serve.

The Duty Manager's role is to assist the Management with the day to day operations of The Arc Cinema, Peterhead, and to supervise in their absence. Assist with maximising the commercial performance of the business by delivering an exceptional leisure experience to customers. Completing stock counts on a weekly and monthly schedule, ordering of stock and stock rotation

This is an exceptional opportunity for a special person to be part of the leadership team delivering a hugely enjoyable leisure experience for their customers, in an exciting, enjoyable work environment.

Responsibilities:

Supervise the team to consistently deliver an excellent cinema experience for our customers in a friendly and relaxed environment.

Duty Management Shifts as per Rota of The Arc Cinema Peterhead in the absence of the Manger this may include staffing, stock control and counts, sales, hygiene, fire and safety responsibility and cash management.

Ensure standards companywide operating procedures are being followed and adhered to by the team reporting issues to Management

Lead by example by working with staff across all areas of the facility including selling, cleaning, ushering etc.

Gather feedback from patrons to inform management and lead to constant improvement of the customer offer.

Deal with any customer issues or complaints which arise either during their shift or which have been handed over by Managers / Supervisors.

Management of stock levels to ensure maximum availability and minimum waste including weekly stock takes.

Maintain the highest standards of presentation and cleanliness at all times.

Ensure all areas of the building are maintained to company standards and any problems are reported.

Any other tasks you are asked by management to perform within reason and of the business needs.

The Person:

A passionate customer focused individual, with a strong hospitality background (e.g. hotel, restaurant, gastro pub).

Experience of leading / supervising staff in a customer service focussed hospitality environment.

A natural leader who can inspire a team.

A disciplined individual, capable of implementing operating procedures and controls.

A commercial person who can spot opportunities

A reliable and flexible person who is willing to work evenings, late nights, weekends and public holidays

Job Type: Permanent

Weekly hours will range from 20-40 depending on the needs of the business

Job Type: Permanent

Pay: 12.74 per hour

Benefits:

Discounted or free food Employee discount On-site parking
Experience:

Supervising: 1 year (required)
Work Location: In person