Job Description

At The Wainstones Hotel in Great Broughton, we are looking for a skilled and dynamic Hotel Duty Manager to join our team following the extraordinary transformation of this beautiful venue.

From the first guest down for breakfast on Monday morning to the last drink on Sunday night, the Duty Manager needs to have the following attributes:

Great attention to detail Unwavering in standards and expectations Knowledgeable across all hotel departments Customer Service Superstar - everyone gets 6-star service Approachable, caring and empathetic leader Versatile approach to working in different areas of the business

Key Responsibilities of the role:

To set and maintain the highest quality levels of products and services in all areas of the Hotel. Planning and implementing longer term strategies to enhance further business potential and continuous improvement for the hotel. Manage any of the hotel departments during service. Building a great relationship with all department to deliver exceptional service. Creating a process that ensures guest satisfaction is consistently delivered Be a visible presence in peak service and support teams (through training) in delivering high quality customer service. Develop and implement strategies to improve efficiency and quality Ensure compliance with health and safety regulations and maintain cleanliness standards Work in conjunction with the General Manager and Operations manager to ensure smooth running across the business. Flexibility to run the business close 2/3 nights per week including Sunday close

Skills:

- Proven experience as an Duty Manager or similar role in the hospitality industry - Strong leadership and management skills, with the ability to motivate and inspire a team - Excellent knowledge of food safety regulations and best practices in kitchen operations - Exceptional organizational and problem-solving abilities - Effective communication skills to interact with staff, customers, and other departments - Ability to work well under pressure in a fast-paced environment - Proficient in computer software applications related to inventory management and menu planning

Experience:

Duty manager/restaurant manager: 1 year (required)

Hospitality: 2 year (required)

Management: 1 year (required)

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount On-site parking
Work Location: In person

Application deadline: 18/08/2024
Reference ID: TWH Ops Manager