Job Description

Support our students at every stage of their journey.

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Doing things differently.

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Duty Operations Officer x 2

Campus: NTU London


29,290 per annum (London Allowance included)


Full time/Permanent

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Join our front of house team as a Duty Operations Officer at Nottingham Trent University London (NTU) & step into the buzz of operational leadership.

As a Duty Operations Officer, you'll be at the heart of our university's frontline services supporting all staff, students and visitors to the University. It is a varied and active role, which requires thinking on your feet, the ability to be flexible and adaptive. You will ensure a safe and secure environment, provide exemplary customer service from the reception desk, make lightwork of administrative tasks, and support with delivering the catering and hospitality offer. If you thrive on action, love to lead from the front, and want to make an impact every day whilst learning and developing, then this role is just for you.


NTU London is a vibrant satellite university campus. We run a series of courses with an emphasis on creative technologies and regularly host events for students, partners and collaborators, and the wider community. The role will be based in and around the "Social Space"- which is the hub at the centre of the campus's operations where students, partners and university staff get to meet, socialise, network and collaborate. As Duty Operations Officer, you will provide a warm and helpful presence in this space. You will help to oversee the smooth running of the day-to-day operations including being the first point of contact for resolving immediate operational challenges as well as being the duty officer during student and commercial events.


The role will require organisation, communication, problem solving, leadership and customer service skills and may involve working shifts including evenings and occasionally weekends. Some training can be provided for role-specific tasks.


For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. To ensure the diverse needs of our team are met we actively encourage secondments and offer flexible part-time working patterns - we're focused on finding the right person for the role.

Interview date:

28th, 30th & 31st October 2025

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently.


Our Campus Operations team work tirelessly behind the scenes to support our students. Whether you're making sure our students are safe, serving up delicious meals, or ensuring every package reaches its destination, your role matters. Our team's dedication ensures smooth operations, safety, and exceptional experiences.


For any informal queries about the role or the Campus Operations team, please contact

Glenn Middleditch

(Head of Campus Operations London) at

glenn.middleditch@ntu.ac.uk

Join Us

Hybrid working

- we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.

Flexibility

- take ownership over how you get your work done. We're open to different working patterns and approaches. 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.

Salary Sacrifice Retirement Savings Plan

with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with

minimum NTU contributions of 8%.

Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues. Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career. And a whole lot moreFind out more about the range of benefits we offer.

Come and be part of our success. Apply today.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.


Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.


Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.