Job Description

About the Role

We're looking for an

Early Intervention Officer

to join our Housing Services team on a

temporary basis

, (Two months) providing short-term support to residents at a key point in their tenancy.


This role focuses on

early action and prevention

, working with residents who may need additional help to manage their tenancy, rent payments, or Universal Credit. You'll support residents with

low-level rent arrears (up to 500)

, helping to prevent issues from escalating and supporting long-term tenancy sustainment.


It's also an

excellent opportunity to build experience

, develop practical housing and income-related skills, and gain valuable insight into future opportunities within housing and tenancy services.

What You'll Be Doing

Providing

pre-tenancy and early tenancy support

to new residents Supporting residents to

make or manage Universal Credit claims

Working with residents experiencing

low-level rent arrears (up to 500)

to agree practical, realistic actions Helping residents understand rent payments, service charges, and budgeting Identifying early risks and working with Housing Officers to put the right support in place Signposting residents to specialist money advice and support services Working collaboratively with colleagues and partner organisations Keeping accurate case notes and monitoring outcomes

About You

You don't need previous housing experience -- we're looking for someone with

transferable skills

, a supportive approach, and a genuine commitment to helping people.


Ideally, you'll have:


Experience working in a

customer-facing or support role

Strong

communication and interpersonal skills

Confidence handling sensitive conversations around money and wellbeing Good organisation skills and the ability to manage a varied workload Basic IT skills (Microsoft Office / databases) Flexibility, including occasional evening or weekend visits

What We Offer

A

supportive and collaborative team environment

The chance to

develop practical skills

in housing, income, and tenancy sustainment Insight into wider housing services and

future career opportunities

The opportunity to make a

real difference

in residents' lives

Important Information

This is a short-term opportunity and we are keen to appoint quickly.

Interviews are planned for the week commencing 22 December, ahead of Christmas Eve.