Job Description

E-Commerce and Marketing Administrator

Location:

London, N11 1NA

Salary:

From 25,000 (negotiable depending on experience)

Hours:

Full-time, Monday to Saturday, with occasional overtime if required.

About Part Hive

Part Hive is a rapidly expanding supplier of motorbike and scooter parts, supporting delivery riders, commuters and mechanics throughout the UK. We run an established eBay store with a growing e-commerce website, and we are looking for a driven and highly organised individual to join our commercial team. This is a long-term position with training, development and career progression as the company continues to grow.

Role Summary

We are seeking an E-Commerce and Marketing Administrator to manage online product listings, assist with customer enquiries, support sales administration and help run digital marketing campaigns. The role requires excellent organisation, strong attention to detail and confidence working with online platforms and office systems. This is an office-based position.

Key Responsibilities

E-Commerce and Online Sales

Manage product listings, descriptions and pricing on eBay, Shopify and future online sales channels Upload new products, maintain stock accuracy and ensure listings are well presented Process online orders, returns and customer queries professionally Prepare invoices and maintain accurate sales records Monitor online sales performance and support improvements to product listings

Customer Service and Administration

Respond to customer enquiries by phone, email and social media Manage and update CRM systems (Zoho and Xero) with accurate customer information Assist with supplier communication, purchase orders and general administrative duties Produce sales reports and support the sales team with lead tracking and follow-ups Maintain tidy, organised electronic filing and documentation

Marketing and Social Media

Assist with creating and scheduling social media content across Instagram, Facebook and TikTok Support email marketing campaigns, customer newsletters and promotional activity Help write product descriptions, captions and basic marketing copy Use Canva or similar tools to create simple digital graphics Monitor campaign performance and provide feedback and basic reporting

Required Skills and Experience

Strong organisational skills and the ability to manage multiple tasks Excellent written and verbal communication Experience using eBay, Shopify or other e-commerce platforms Competent in Microsoft Office, particularly Excel and Outlook Knowledge of social media platforms for business purposes Accurate record-keeping and confident working with invoices and sales documentation

Desirable

Experience with Zoho, Xero or other CRM/accounting systems Experience in marketing, digital content or administration Knowledge of motorbike or automotive parts is useful but not required Graphic design or photo editing skills (Canva, Photoshop) are a bonus

What We Offer

Annual Christmas bonus based on individual and company performance Training and professional development Friendly and supportive working environment Staff discounts on parts and accessories Career progression opportunities as the business expands

How to Apply

If you have experience in e-commerce, marketing or administrative support and are looking to build a long-term career with a growing business, we welcome your application.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Employee discount
Application question(s):

Ability to use editing software like Canva, Capcut, Adobe for editing videos and photos for our social media campaigns.
Experience:

using Shopify / eBay: 2 years (preferred) Digital marketing: 3 years (preferred) Sales administration: 2 years (preferred)
Work Location: In person