Job Description

E-Commerce Assistant - Apprentice

About Japanese Head Spa Co
Japanese Head Spa Co is a global wellness brand specialising in the authentic art of the Japanese head-spa experience. We provide premium treatments, accredited training, high-quality products and professional-grade equipment -- all designed to help salons, spa professionals and mobile therapists deliver exceptional results and elevate their services. Our mission is to fuse Japanese craftsmanship and minimalist design with modern wellbeing, allowing our clients to thrive in a growing wellness trend and maintain a consistent brand presence worldwide

This is a hands-on, varied role where you'll support daily operations across logistics, customer service, e-commerce, and general office administration. You'll be responsible for packing customer orders, coordinating deliveries of larger items (head spa units), supporting online store operations, and providing excellent support to our customers via phone and email.

Key Responsibilities

Logistics & Order Fulfilment

Pack and prepare customer orders for dispatch Assign delivery routes to drivers for larger product deliveries Coordinate tracked parcel shipments (via Royal Mail or couriers) Keep track of inventory, stock levels, and packing materials Report low-stock items or supply issues to the team
Customer Service

Handle customer queries via email and over the phone Provide professional and friendly after-sales support Resolve delivery, product, or order-related issues in a timely manner Record customer issues and help improve service processes
E-Commerce Support

Assist with updating product listings, pricing, and descriptions on the website Process online orders and ensure smooth order flow from checkout to dispatch Upload product photos, manage stock availability, and maintain accurate listings Support with website content changes (banners, promotions, product info) Monitor customer reviews and online enquiries across platforms Help prepare online promotions, sales campaigns, or newsletter updates
Office & Administrative Support

Perform general admin tasks (data entry, order processing, filing) Maintain organised digital records and paperwork Support the wider team with day-to-day office duties Maintain a clean, tidy, and well-organised workspace
What We're Looking For

Interest in logistics, e-commerce, or customer service. Confident communicator with a friendly, professional phone manner Strong attention to detail and excellent organisational skills Comfortable using email, spreadsheets, and office software Self-motivated, reliable, and happy to work in a small team environment Ability to multitask and stay calm under pressure Willingness to learn and take on new challenges as part of an apprenticeship
Hours - Monday to Friday - 9am - 5pm

Location : High Brooms - Office based only - no hybrid available

Apprenticeship - 3 month probation period with performance based pay rises

Job Types: Full-time, Apprenticeship

Pay: 14,722.50 per year

Benefits:

Employee discount
Work Location: In person