Job Description

[Tabio UK] E-commerce Admin -

The Company

Tabio is a luxury Japanese clothing brand that has expanded overseas to branches in Europe, North America and Asia. You would join the growing UK branch as a part-time e-commerce assistant to support the online store's growth.

This is a unique opportunity to work in a close-knit team and make big contributions from your first day.

Purpose of the role

We are looking for a part-time e-commerce admin to join our team for customer service and shipping at the Tabio UK online store. We seek a self-motivated individual with keen attention to detail, independence, and innovative thinking to support our business's rapid growth.

This position is strongly suggested for those interested in entering the fast-growing world of e-commerce. You will work closely with the online team and will have some contact with the in-store team.

The day-to-day life in the role will involve customer service, preparing orders and packing them to deliver, amongst ad-hoc activities. It is a fast and fun environment that will involve creativity and the growth of your knowledge of the e-commerce world.

?You need to be able to commute to our store in Central London.

Salary and Holidays

Permanent Role. Working Hours: Monday-Tuesday & Friday (3 Days a week / 24 hrs per Week). Flexible to either 3/4 days a week. Salary: 11.50ph (Probation) 12.30ph (After Probation). Holidays: Pro Rata. Additional commission when sales targets are reached.

Pick, pack and dispatch online orders. Respond to daily online customer service enquiries via email and on company social accounts. Answering phone calls. Handling returns, organising exchanges and refunds. Organise and maintain online stock/ stock control. Product ordering for special requests. Performing regular inventory checks. Assist the team with creating social media content. Assist with product registry as needed. Assist with adhoc tasks.

Essential Requirements

Positive and creative individual who can work collaboratively and independently. Basic understanding of shipping services. Excellent English written and verbal communication. Customer service experience. Comfortable working in a busy environment and on your own. Able to complete repetitive tasks with attention to detail and accuracy. Right to live and work in the UK. Sponsorship is not available.

Desirable

Shipping operations experience. Knowledge of E-commerce systems. Interest in the fashion industry. Customer service experience.

Benefits

Staff discount. Holidays. Bonus Commission pay (upon hitting the monthly sales target). Staff Uniform (free items per month). Full training on the role (equipment / and knowledge of sales & marketing).
Job Type: Part-time

Pay: From 12.30 per hour

Expected hours: 25 per week

Benefits:

Company pension Employee discount Store discount
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Work Location: In person