Job Description

Nackiye is an Istanbul-based independent fashion brand, with modern womenswear created under a Mediterranean influence. Inspiration is taken from Istanbul's layered history and the laid-back rhythm of the Mediterranean. Designed with a strong focus on quality, the brand is positioned within the high-end segment, where attention to detail, refined construction, and timelessness are valued over trend. Every piece is carefully developed through collaboration with experienced makers, using well-sourced materials and thoughtful construction. Fashion is believed to be something personal, lasting, and connected to a sense of place. The team is kept small, creative, and hands-on. As international growth continues, the London team is being expanded, and new opportunities are being created for collaboration, creativity, and shared ownership in how the brand evolves.

The Role

As an E-Commerce Assistant, you'll support the smooth operation of Nackiye's online store--working across Shopify, ERP, and internal teams to ensure that the customer experience, inventory accuracy, and product data are all managed to a high standard. This is a hands-on role for someone detail-oriented, curious, and confident with digital systems.

Responsibilities

Upload and maintain product information, imagery, and pricing on Shopify Ensure all product content reflects brand tone and standards, coordinating with the design and marketing teams for accuracy and consistency Monitor stock levels and ensure accurate syncing between Shopify and ERP Process and follow up on online orders, returns, and customer inquiries Assist in compiling e-commerce performance reports Coordinate with the warehouse and production teams for product availability and delivery updates Assist in implementing seasonal updates, campaigns, and promotions on the website Identify and troubleshoot errors or inconsistencies across platforms Provide general administrative support related to e-commerce workflows Track and analyze return reasons, customer feedback, and conversion performance to help identify patterns or areas of improvement Assist with uploading translations or multiple currencies/languages

Requirements

1+ year experience in an e-commerce, operations, or retail coordination role (internships included) Strong working knowledge of e-commerce platforms and familiarity with ERP systems Comfortable navigating digital tools (Excel/Sheets, Shopify reports, file management) Detail-oriented with strong organizational and problem-solving skills Proactive, hands-on, and collaborative mindset Fluent in English (written and spoken)

Please note that the company's registered office is located in London. This role is primarily remote, with occasional travel to Istanbul for short stays.