Job Description

E-Commerce Assistant (Part-Time, Remote with Training in Office - EH6, Newhaven)

Key details

13.50 per hour, paid bi-monthly (training is paid) 6 hrs/week: 3 hrs per day on Saturday and Sunday, 9am-12pm Permanent, part-time (weekend-only) with a 1-month probation Remote after initial in-person training in Edinburgh (EH6, Newhaven) Ideally Edinburgh-based for training/onboarding Customer service and order processing focus Computer knowledge essential (PC); Shopify experience a bonus We'll supply a laptop but you'll need fast broadband and a quiet workspace Right to work in the UK required

Responsibilities

You'll help keep everything running smoothly behind the scenes: processing customer orders accurately and on time, replying to emails and messages in a friendly, professional way, and tracking orders so nothing is missed. You'll also pitch in with occasional e-commerce admin tasks to support the team.

Requirements

You're confident with computers and quick to learn new systems. Shopify or other e-commerce platform experience is a bonus (training provided). Most important are great customer service, clear communication, and a methodical, organised approach with strong attention to detail. Weekend reliability is essential.

What we offer

13.50 per hour Paid training and supportive, friendly team Flexible remote working after training Holiday entitlement and pension eligibility pro-rata in line with UK rules Tools you'll use: Shopify and our helpdesk system

What we do

Atelier Printworks is a print-on-demand wall art brand selling directly to customers online. Since every piece is made to order, we can offer a wide choice of sizes and frames, serving customers across multiple markets.

How to apply

Please send your CV and a short note about why you'd be a great fit to john@atelierprintworks.com (please also include your location)

Job Type: Part-time

Pay: 12.21-14.50 per hour

Expected hours: 6 per week

Benefits:

Company pension On-site parking Work from home
Application question(s):

This is a small weekend role - what makes it a good fit for you right now? A customer writes "I'm going to post this all over social media if this isn't fixed today." How do you respond? A customer sends a rude email blaming us for a courier delay. How would you reply? A customer sends you photos of a damaged frame, but the damage looks more like accidental breakage than shipping damage. How do you decide?
Work Location: Hybrid remote in Edinburgh EH6 5QB