Job Description

Here at the

Mick George Group

we are currently recruiting a

Part Time E-Commerce Customer Service Assistant

to join the team.

Location:

Mick George Head Office - Huntingdon

Working Hours:

Monday - Friday 9am-3pm

Pay:

To be discussed

Benefits:

Competitive Salary,Company Pension, Employee Assistance Programme, 28-Days holiday inclusive of bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and Career development.

Who is Mick George?

One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.

Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.

Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.

About the Role/ Main Responsibilities:

An enthusiastic and customer-focused professional to support online sales, delivering high-quality service via phone and digital platforms.

Focussed on pre / post sales communications, the candidate will be skilled at guiding customers through website purchases, resolving issues efficiently, and ensuring a smooth and satisfying buying experience. Flexible, reliable, and able to work independently in a fast-paced environment.

Responsibilities:

Assist customers with website navigation, product selection, and completing purchases online

Handle incoming calls and emails to provide product information, order updates, and technical support

Troubleshoot common issues related to products, payments, or checkout errors

Process refunds, exchanges, and order amendments promptly and accurately

Escalate complex queries to the appropriate team while maintaining ownership of the customer interaction

Keep clear and accurate records of customer interactions using CRM systems

Main contact for on-going Customer Communications - pre, during and after sale

Ensure a proactive, flexible and positive approach with all stakeholders and customers

Help customers with product selection making recommendations where appropriate

Aftersales relations with customers, suppliers and internal departments where required

Manage various order and enquiry email inboxes

Manage website product, stock and pricing inventory

Manage Online Chat function

Deal with supplier invoices, and queries

Liaise with external suppliers and haulage companies, ensuring all orders are fulfilled correctly and on time

Follow-up on orders and liaise with customers, suppliers

Ensure a thorough understanding of Mick George's products and services

Be the key point of contact to the customer for delivery and order fulfilment information

Skills & Competencies Required

Minimum of two years' experience in Customer Service or Ecommerce Role, preferably in DIY or Construction sector

Outstanding written and verbal communication skills, great phone etiquette

Proactive personality and self-motivator

Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

Strong knowledge of e-commerce platforms and online order systems

Comfortable using customer service tools (e.g. LiveChat, etc.)

Fast learner with good problem-solving abilities

Patience, empathy, and professionalism in customer interactions

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual's contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.

Job Type: Part-time

Expected hours: 27.5 per week

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Huntingdon PE29 6XU: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required) E-commerce: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person