Job Description

Job Introduction

As we continue our mission to make people and nature happy through chocolate, we're looking for an

Ecommerce Executive

to join our

eCommerce team

on a

hybrid, full-time basis

.


In this role, you'll take ownership of the day-to-day online experience across our website and app, driving revenue, optimising user journeys, and delivering campaign initiatives that support business growth. Working with teams across marketing, content, and operations, you'll make sure our online channels perform at their very best while delivering a seamless, engaging customer experience.


As well as a competitive salary and a range of company benefits, you'll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

(Mint House)

Here at Hotel Chocolat, we've adopted hybrid working. This means you'll join us on site for three days a week, and for the other two days - you can work from wherever you like! The on-site location for this role is our support office, 'Mint House', in Royston, Hertfordshire. Our home from the very beginning, it's just off the A505 and 10 minutes' walk from Royston train station, with direct rail links to London King's Cross.

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What you'll be doing...

Managing the Ecommerce activity calendar, including product launches, promotions, and seasonal campaigns. Partnering with the Ecommerce Trading Manager to deliver 'best in class' online gifting journeys. Using tools such as Google Analytics and Content Square to analyse performance and identify opportunities. Working with SEO, CRO, and UX teams to optimise site journeys. Overseeing product uploads, merchandising, and categorisation for accuracy and impact. Collaborating with Marketing and CRM teams to deliver seamless campaigns. Producing weekly and ad-hoc reports with actionable recommendations. Monitoring stock levels and ensuring product availability with merchandising/trading teams. Leading site walks with the Ecommerce Assistant to test journeys and resolve issues. Keeping ahead of industry and competitor trends, sharing recommendations for Hotel Chocolat. Deputising for the Ecommerce Trading Manager when required.
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Who you are...

Commercially minded with a customer-first approach, especially attuned to gifting. A confident communicator who works well both independently and within a team. Organised with meticulous attention to detail. Digitally savvy with a proactive, problem-solving mindset.
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Essential

Previous experience in an Ecommerce retail environment. Comfortable using Ecommerce platforms and searchandising systems (e.g. Algolia). Strong Excel skills and familiarity with reporting tools such as Content Square. Excellent organisational skills and attention to detail. Clear written and verbal communication skills.
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Desirable

Experience working closely with SEO, CRO, and UX teams. Knowledge of online customer gifting journeys.

Who are we?

We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser(TM).


A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.


Now, we're market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we're still growing... Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.


To learn more about us and read about our People Pledge - our commitment to equality, diversity and inclusion - click here: hotelchocolat.com/uk/engaged-ethics/our-people.html