Job Description

Ecommerce Coordinator

Reporting To:

Project Manager

Location:

Daisy Chain (Unit 1 Teesway Park, Portrack Lane, TS18 2RS)

Salary:

27,000 pro rata

Hours:

18.75 hours per week (fixed term until 30th June 2028). Flexibility around working hours will be considered, including reduced hours during school holidays.

What You'll DoContent & Marketing

Lead and manage Neuthread's e-commerce website, ensuring product listings are accurate, compelling, and aligned with our brand. Write engaging product descriptions that highlight the unique value of each item. Capture high-quality product photography for our website and other online platforms. List products across multiple online platforms, optimising for visibility and sales. Upload and maintain content consistently across all channels, reflecting our branding standards. Monitor sales and online performance, making data-informed adjustments to improve results. Use our stock inventory database to organise, collate, and store products efficiently. Maintain fast-paced publishing and merchandising schedules to keep products live and engaging. Curate the "New In" category across all platforms, ensuring our online presence is fresh and engaging. Work with our website host to troubleshoot and resolve technical issues.

Customer Care

Deliver excellent after-sales service, ensuring orders are picked, packed, and dispatched to Neuthread's high standards. Help establish and maintain a customer feedback system, monitoring satisfaction and taking proactive action. Respond promptly, politely, and professionally to customer enquiries across all platforms. Maintain high-quality service at all times to ensure strong positive feedback and excellent reviews across all online platforms. Handle returns, exchanges, and any customer issues efficiently and professionally.

Key Tasks

Comply with Daisy Chain's Health and Safety policies in all employment practices. Work in ways that promote equality, opportunity, participation, and responsibility. Maintain the integrity of the Daisy Chain brand in all internal and external communications. Contribute proactively to the role, maintaining a positive ethos within the organisation. Attend staff meetings and contribute to continuous service improvement. Ensure attendance and engagement with all required training and development activities. Complete any other reasonable tasks in line with the level of the post. Handle confidential/sensitive information appropriately and in line with GDPR. Work in a way that contributes to the continuous improvement of the charity's services.

What We're Looking For

A proactive, hands-on attitude - you're ready to roll up your sleeves and get things done. Creativity and attention to detail in product presentation and copywriting. Strong organisational skills to manage multiple listings and platforms seamlessly. Excellent customer service skills and the ability to handle issues calmly and efficiently. Enthusiasm for e-commerce, digital trends, and delivering a standout online shopping experience.

Why You'll Love Working Here

Be part of a growing brand and have a real impact on our e-commerce success. Work in a role that combines creativity, marketing, and customer care. Develop skills in product merchandising, online marketing, and digital sales. Join a supportive, dynamic team where your ideas and input really matter.

Person SpecificationCriteriaEssential/DesirableAssessed By

Experience in e-commerce sales and online product listings (e.g. website, Etsy)EssentialA, I, TPhotography and creating high-quality product imagesEssentialA, I, TPrevious customer service experience (e-commerce/retail)EssentialA, IStrong organisational skills to manage multiple listingsEssentialA, IProduct research and pricing strategy skillsEssentialA, TExperience using inventory management systems/databasesEssentialA, IExcellent written communication and copywritingEssentialA, IStrong photography and visual presentation skillsEssentialA, THigh attention to detail (stock management, listings)EssentialA, IProficient with eBay, Etsy, Shopify, and CMS platformsEssentialA, IStrong customer service and issue resolutionEssentialA, IUnderstanding of sustainable fashion/upcyclingDesirableA, IPassion for sustainability, fashion, and upcyclingEssentialA, IAbility to work in a fast-paced environmentEssentialA, IAbility to work independently and as part of a teamEssentialA, IAlignment with Daisy Chain's mission and valuesEssentialA

Additional Information

Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care. This post is subject to an enhanced DBS check and satisfactory references.

We are excited to welcome new team members who share our values and passion for ethical fashion, sustainability, and inclusion.
We actively encourage applications from people of all backgrounds, communities, and lived experiences -- particularly those with experience of autism and neurodivergence.

While some roles require on-site working at our Eco Manufacturing Centre in Stockton-on-Tees, we are committed to creating a supportive recruitment process and will make reasonable adjustments to meet individual access needs.

How to Apply

Please visit daisychainproject.co.uk/work-for-us/ and include:

Your

CV

A

cover letter

(no more than two pages) explaining why you are interested in the role and what you would bring to the Neuthread team (applications

must

include a cover letter to be considered) Any

access requirements or adjustments

you would like us to consider during the recruitment process
We may close applications early if we receive high levels of interest, so please apply as soon as possible.

For informal enquiries:

recruitment@daisychainproject.co.uk
www.daisychainproject.co.uk/neuthread

Job Types: Full-time, Part-time, Fixed term contract
Contract length: 36 months

Pay: 27,000.00 per year

Work Location: In person