Job Description

Based at our Head Office in a lovely rural, countryside location outside of Nantwich.

This is a full time, permanent position. While experience is beneficial, it's not essential- as full training will be provided. Salary is dependent on relevant e-commerce experience.

We're looking for a commercially savvy

E-commerce Office Assistant

to become the 5th member of our team. Someone who can be in the detail, analysing performance and proposing actionable improvements, striving to make our brand as successful as it can be.

We are one of the biggest retailers of genuine leather handbags and accessories on Amazon UK and wider Europe. In addition to our presence on

Amazon

, we operate two UK

Shopify

websites: Catwalk Collection Handbags and The Real Handbag Shop. Our products are also available on

Debenhams

.

We are a

small friendly team

that make a BIG impact! We thrive on self-organisation, initiative, creativity and a willingness to help others. Far from the bureaucracy and red tape of large corporate businesses.

You'll be responsible for the day-to-day commercial optimisation of our

Amazon listings, Shopify websites and Debenhams account

. This role works across functions to coordinate the online trade activity, so you'll need to be an exceptional communicator who can juggle multiple priorities. The online marketplace is constantly morphing and changing so the ideal candidate will be able to adapt to new practices and learn new skills.

Working within our team will mean you gain an abundance of experience in many areas of our online company; this

varied role

means no two days will be the same. One day you'll be launching new products, the next you'll be assisting with the management of multiple sales channels.

If you are interested in this job, it should be clear that this position is

physical in nature

. When not working at their desk, the successful applicant will sometimes be required to work on their feet (e.g. photography / videography) and will be required to lift and carry boxes of stock. Full training will be provided.

What you can expect from the role...

Customer Service

Delivering excellent and friendly customer service by resolving customer queries through Etsy, Amazon, Debenhams and Shopify.

Digital Marketing & Sales

Assisting with managing core channels Amazon, own websites, Debenhams and Etsy. Updating and enhancing Brand Pages, Amazon A+ Content and Store Pages in the UK and Europe (working with translated text). Updating and maintaining product descriptions, dimensions, titles and imagery on all e-commerce channels. Assisting in the planning, creation and monitoring of social media content for the following platforms: Facebook, Instagram, Pinterest and Blogger.

Photography

New stock will need to be photographed and edited to a high standard. We are happy to provide full training on Photography and Adobe Photoshop.

Stock Replenishment

We do have a third-party warehouse who manage our day-to-day warehousing. Therefore, the following tasks will be ad hoc at our Head Office.

Replenishing stock to keep supplies at a prescribed level. Accurately picking & packing products to send to Amazon warehouses and customers. This will require manual handling of stock. Receiving and checking in stock shipments and completing quality checks. Processing and reworking products and returns e.g. labelling, packaging.

What we're looking for from the successful candidate...

Either a university degree

or

at least 5 GCSEs at grade 6 or above (including Maths and English) with 2+ years work experience. Excellent communication (written and verbal) and interpersonal skills. Strong administrative skills with attention to detail. Competent in data entry and analysis. Organisational skills to manage multiple tasks efficiently. Experience in delivering excellent customer service. Ability to work effectively individually or as part of a team. Excellent computer skills e.g. Outlook, Excel (Preferably Advanced), Word. Experience working in e-commerce would be ideal but not necessary. Pay is dependent on relevant experience. Experience in content creation for social media is ideal but not necessary.

What's in it for you?

Being part of our team offers some fabulous benefits, not only is it a great brand to be a part of, but there is so much more, take a look...

28 days holiday (including Bank Holidays) gaining an extra day for each year of service (up to a max. of 33 days) Enhanced Workplace Pension Enhanced Maternity Pay / Paternity Pay Employee Discount Free On-site Secure Parking Casual Dress Early Finish on Fridays Summer work hours (Feb - Sept) Monday - Thursday 9am - 4.45pm Friday 9am - 4pm. Winter work hours (Oct - Jan)
Monday - Thursday 9am - 5.15pm Friday 9am - 5pm.

Salary 24k - 26k depending on relevant e-commerce experience.

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.*

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Benefits:

Casual dress Company pension Employee discount Enhanced maternity leave Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Application question(s):

Our offices are located in a rural area outside of Nantwich, Ravensmoor. There is very limited access to public transport. Do you have a valid driving license and access to a vehicle? Are you comfortable with resident dogs in the office? Do you have eligibility to work in the UK? Only candidates that submit a Cover Letter will be considered. Please confirm you will attach a Cover Letter as part of your application.
Work Location: In person

Application deadline: 06/06/2025
Reference ID: CCH E-commerce Office Assistant