Job Description

We need you! Are you a

customer service star

with a knack for organisation and a positive, independent spirit? Metal Clay, a leading European metal clay supplier, is looking for an additional

full-time E-commerce Customer Support & Office Assistant

to join our small, friendly, family-owned team.

We're passionate about quality products and top-notch service, and we're seeking someone who shares that enthusiasm. If you love helping people, keeping things running smoothly, and thrive in a supportive, close-knit environment, we want to hear from you. We're looking for someone to join the team as soon as possible.

What you'll do:

This varied role focuses on

customer support via email and phone

, along with some

office and stock support (and possible marketing or e-commerce support if you have a talent in this?)

. Responsibilities include:

Providing excellent customer service for product and order inquiries, mainly via email. Managing shipping software and order systems. Liaising with couriers and suppliers. Assisting with stock, dispatch, and website updates. Supporting events and studio prep. Providing admin support for our certification team. Maintaining a tidy workspace.

Important

- about 75% of your time will be spent on customer service as described above. Depending on your strengths, the remaining 25% may be spent assisting with marketing, e-commerce, or stock related activities depending on your strengths and what is required to keep the business running smoothly.

If you have any marketing, e-commerce, or stock management experience, do tell us a bit more about it.

Being a small team, there will be times when you'll be asked to do other things outside your job role. Our team is flexible and always willing to step outside our roles when needed.

What makes you perfect for this role?

Exceptional

attention to detail

and organisational skills - this is vital.

Customer service experience

(email and phone) with a professional but friendly, empathetic approach.

Excellent communication, reading, and writing skills

(including grammar and spelling as much of our customer communication is via email). Proactive, self-motivated, and able to

manage your time and workload efficiently

.

Computer savvy

and a decently quick typist. Enjoys

independently owning

tasks and responsibilities. Calm, focused, and positive even under pressure.

Bonus points if you have experience with:

E-commerce/mail-order company, FreshDesk/ticketing systems, Shipstation/SendCloud, BigCommerce, Social Media Marketing, and knowledge of jewellery making/metal clay/resin. Tell us more about these!

Why you'll love working with us:

A small

friendly, supportive, and close-knit team

. Opportunities for

growth and recognition

.

Great staff discounts

on creative products.

Free parking, coffee, tea, and occasional treats

Mon-Fri 9:00-16:30 (for the right person there may be some minor flexibility)

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Application question(s):

Are you currently located close enough to us (Wareham, Dorset) to reliably commute daily Mon-Fri? What was the ONE thing that appealed most to you about this job role?
Work Location: In person