Job Description

About South West Leisure Spares

South West Leisure Spares is a growing supplier of parts and accessories for motorhomes, caravans, campervans and outdoor leisure. With a commitment to quality, value, and exceptional customer service, we serve both retail and trade customers through our ecommerce platforms and logistics network.

Role Overview

We're seeking a highly organised and proactive

Ecommerce Operations & Logistics Lead

to oversee our daily ecommerce operations and ensure seamless logistics and fulfilment. This is a hands-on role ideal for someone who thrives in a fast-paced environment, understands ecommerce platforms, and has experience managing inventory and dispatch operations.

Key ResponsibilitiesEcommerce Operations

Oversee the day-to-day management of our back-end ecommerce fullfillment platforms (e.g., Linnworks, Ebay, Amazon, Shopify) Maintain and optimise product data, stock levels, pricing, and orders Coordinate with suppliers and manage stock forecasting to ensure accurate inventory levels Identify opportunities to streamline operations, reduce returns, and improve customer satisfaction Monitor KPIs (sales performance, order accuracy, dispatch times) and provide regular reporting

Logistics & Fulfilment

Manage order processing, picking, packing, and shipping operations Liaise with courier services and manage shipping rates, timelines, and issue resolution Ensure accurate stock control and oversee warehouse/inventory management systems Oversee returns handling and aftersales processes Ensure compliance with all logistics, packaging, and health & safety standards

Team Leadership & Communication

Supervise warehouse or fulfilment staff (if applicable) Work cross-functionally with customer service and marketing teams Liaise with suppliers, courier partners, and logistics contacts

RequirementsEssential

Proven experience in ecommerce operations and/or logistics management Strong knowledge of ecommerce platforms (e.g., Shopify, Linnworks, Amazon, eBay) Understanding of inventory systems and stock control processes Excellent organisational and communication skills Hands-on, practical approach with problem-solving mindset Proficiency with Microsoft Excel and order management tools

Desirable

Experience in the leisure, motorhome, or automotive parts industry Knowledge of Royal Mail or other UK couriers and shipping platforms Familiarity with ERP or inventory management software

What We Offer

A key role in a growing and dynamic business Opportunities for career progression and development Staff discount on all products and sister company products Flexible working options (dependent on role requirements)
Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Casual dress Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person