We are a well-established Newton Abbot-based business, trading for almost thirty years across three main product categories: specialist products for manufacturing industries, motorhome/caravan appliances and accessories, and contract catering supplies.
We're a small, agile, and hands-on team focused on identifying and accessing new opportunities for sustainable international growth across multiple eCommerce brands.
About the Role
We're rolling out a major website upgrade across our three business units and are seeking a proactive, resilient individual with solid experience in ecommerce operations and customer service. You'll support our Sales & Operations Manager across all business units.
As our business prepares for significant growth, you'll help maintain and expand our WooCommerce and eBay product catalogues, adding new products and brands from suppliers as directed.
You'll also manage key aspects of customer service and order fulfilment -- from handling customer queries to packing and shipping orders. This is a hands-on, 100% office-based role in Newton Abbot, South Devon. (No hybrid or remote working, though part-time hours may be considered for the right candidate.)
Key Responsibilities
Manage and create e-commerce listings, writing keyword-rich product descriptions and uploading SEO-optimised images
Conduct supplementary product photography and Photoshop editing where required
Liaise with the team to ensure all products are visible and compliant in Google Merchant Centre / Search Console
Carry out order processing, packing, and despatch for UK and international orders, working with the wider team to resolve issues
Monitor and report stock levels for products and packaging materials to support inventory management
Handle incoming calls and resolve customer order queries, returns, and complaints, escalating technical, sales, or finance issues to the wider team when necessary
Essential Skills & Experience
Proficient with Microsoft Office applications; quick to learn new systems
Experience managing products in WooCommerce and eBay (including single and bulk uploads)
Skilled at writing engaging, SEO-optimised product descriptions without AI tools
Proven customer service experience
Experience working in a product packing environment
Advanced Excel and strong numeracy skills
Excellent written English
Desirable Skills & Experience
Prior eCommerce experience in any of the following areas: caravanning and motorhome accessories, electrical appliances, solar, spare parts, or contract catering/facilities management supplies
Competence with Adobe Photoshop
Experience using Inventory managment system like Cin7
IT-related qualification
Location
Conveniently located in Newton Abbot with easy access from the M5, A380, and A38.
Free on-site parking and just a short walk from Newton Abbot Mainline rail station and local bus routes.
What You'll Get
Competitive salary (26,000-30,000, depending on experience)
Working hours: 08:30-17:00, Monday to Friday
20 days' annual leave plus 8 bank holidays
A key role in a growing, multi-brand international business
A dynamic, collaborative, and supportive working environment
Free parking and a great South Devon office location
How to Apply
Please send your CV and a short covering letter (1-2 paragraphs) outlining your
relevant eCommerce experience
and key achievements. Include any desirable skills mentioned above.
Applications via Indeed only - No agencies, freelancers, or contractors
Job Type: Full-time
Pay: 26,000.00-30,000.00 per year
Benefits:
On-site parking
Ability to commute/relocate:
Newton Abbot TQ12 4PB: reliably commute or plan to relocate before starting work (required)
Education:
GCSE or equivalent (preferred)
Location:
Newton Abbot TQ12 4PB (preferred)
Work Location: In person
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