Job Description

I am not looking for someone who has it all figured out. I am not even looking necessarily for someone that ticks every box. I am looking for someone that I can trust, that is always ready to go the extra mile and is quick. I want Rouge Technologies to be a more than just a job you turn up to and go home. I want someone that loves the idea of living and breathing it. And when the company grows, so will you.

Rouge Technologies has been in operation for almost 5 years, selling consumer electronics online (through our website as well as online platforms such as eBay, Amazon and more).

We are looking for someone who wants to be a part of a growing business. We have a lot of exciting plans and I want someone who is dedicated to joining us as we progress to the next level.

This role provides a unique opportunity to work directly with the owner of the company, offering hands-on experience in the day-to-day operations of a growing business.

This a fast-paced and demanding role. There is unlikely to be much downtime. We have 100 different ideas and we want to try them all. If you do not thrive in a busy, dynamic environment then this role is not for you. Hard work and a can do attitude is necessary. I am looking for someone who is and continues to want to be a winner. That constantly wants to improve and be better.

Responsibilities:

Customer Queries:

Respond professionally to customer queries on eBay, Amazon, and other platforms in a timely manner based on set KPIs. Provide excellent customer service, addressing inquiries and resolving issues efficiently. Preempting future questions and trying to increase sales.

Order Fulfilment:

Daily dispatch of products ranging from 20-150 items. Many items are very similar so extremely high attention to deal to ensure products are dispatched correctly.

Inventory Management:

Using internal systems to manage sales, stock levels, returns and cancellations. A constant eye on improving systems to achieve error reduction and time saving.

Product Knowledge (Specifically Technology):

Demonstrate a strong aptitude for learning about the products we offer and a strong foundational understanding of tech hardware. May need to reset, refurbish laptops and other devices to resolve issues (full training will be provided). Stay informed about industry trends and technological advancements.

Listing Management:

Create and add new product listings, ensuring they are accurate and engaging. Keep listings up to date, adjusting prices and details to remain competitive in the market. Ensuring matching across all different platforms to ensure stock is sold correctly.

Marketing:

Experience contributing to marketing strategy across SEO, paid ads, and social media to increase traffic and sales. Comfortable working with marketing channels such as Google Ads, Meta Ads, and TikTok to support growth. Potential opportunity for "Live" recordings to display stock on Social Media platforms

Website Development:

Comfortable working with websites and liaising with developers to improve site functionality, SEO, and sales performance. Experience managing or contributing to website growth -- including optimising content, improving user journeys, and increasing conversions.

Qualifications and Requirements:

Transportation:

Own a car for commuting and dispatching purposes.

Location:

Daily work carried out in office based in W3 6EQ.

eCom/Operational Experience:

Experience in similar roles or own previous business

AI Proficiency:

Regular use of AI in work and/or personal life.

Tech Savvy:

Confident with hardware (e.g. basic repairs/troubleshooting) and modern online software.

Marketing/Website Expertise:

Niche knowledge in either and both spaces highly regarded.

High Attention to Detail:

Exceptional accuracy in managing inventory, processing orders, and updating listings.

Professional Communication:

Strong written and verbal communication skills for interacting with customers and partners.

Time Management:

Ability to effectively manage time and prioritise tasks.

Adaptability:

Willingness to explore and learn about new topics relevant to business expansion and thrive in a dynamic environment.

Salary/Bonuses:

Bonuses:

In addition to base salary, consistent monthly bonuses will be available for going above and beyond in the business. I want hard work to be recognised, encouraged and normalised.
Job Type: Full-time

Pay: 28,500.00-40,000.00 per year

Benefits:

Company pension
Ability to commute/relocate:

Acton W3 6EQ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to travel to the office 5 days a week for fixed hours Daily parcel sales can vary from approximately 20-150 items a day. There are trolleys to move the items at the storage unit but please note it can be 3-8 bags to carry. Can you confirm you are able to transport these to the car & post office comfortably and safely (e.g. you have boot space)? What is it about the job specifically that you like? What do you think you will bring to this role above and beyond other candidates
Licence/Certification:

Do you have a valid driving license and car? (required)
Work Location: In person