Job Description

Type of work:

Permanent

Location:

Glasgow

About the role



We are looking for an experienced and efficient E-Commerce Parts Advisor to join our Albion Parts Centre.

We offer:

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

...and much more



Hours

Full time:

Monday - Friday 8.15am - 5.30pm



About the role



Our E-Commerce Parts Advisor is responsible for handling parts enquiries from retail customers, answering enquiries through our online platforms (website, eBay and Amazon marketplaces) and dealing with trade online enquiries via email and telephone.



Day-to-day duties



Dealing with customer queries through our online platforms or via telephone for orders that have been placed on our website and eBay.

Speaking with our suppliers regarding orders which are directly shipped to ensure the customer receives the goods in a timely manner.

Invoicing all orders that are placed on our website/eBay to ensure our warehouse team can arrange delivery of these.

Managing returns from our retail customers for items which they no longer require.

Ensuring that we give our customers an efficient and professional experience of dealing with Arnold Clark for future purchases.

Number vehicle parts using a manufacturer electronic parts catalogue.



Essential skills



The ability to multi-task and work within a small team

Strong communication skills for dealing with our customers and suppliers

Knowledge of using DMS system (Kerridge) for receipting and invoicing orders

High level of customer service skills for dealing with all parties

Previous experience of using manufacturer electronic parts catalogues



Nice to have but not essential...



Microsoft Excel experience is required but training may be available for right candidate

Knowledge of working in an e-commerce environment

Previous role as a parts advisor



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to a satisfactory reference and disclosure check.



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Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance