Job Description

Job Advert

About PAI

Since launching in 2007, Pai Skincare has empowered tens of thousands of people to achieve

happier, healthier skin

. Born from our founder Sarah Brown's personal journey with hypersensitive skin, we've grown into a globally recognised,

award-winning skincare brand

.



Our

West London HQ

is where the magic happens--where every bottle is formulated, manufactured, and shipped with care. We're proud to be leaders in

ethical, sustainable skincare

, pushing the boundaries with

natural, high-performance ingredients

. Now, we're looking for passionate individuals to join our team and help us reach

millions more around the world

.

Why this role matters:

We're hiring a commercially driven

eCommerce Trading Manager

to lead our global Direct-to-Consumer channels -- Brand.com and Amazon -- across the UK, US, and EU. You'll be responsible for commercial forecasting, day-to-day trading, activation planning, and performance delivery. This is a high-impact, cross-functional role ideal for someone who thrives in a fast-paced, growth-oriented environment.

What you'll be doing:

Trading & Forecasting

Own weekly, monthly, and quarterly sales performance across DTC channels. Lead forecasting and reforecasting processes in partnership with Finance and Supply Chain. Use commercial insight to manage pacing, spot risks, and optimise in real time.

Channel Strategy & Execution

Lead trading across Brand.com and Amazon, ensuring both synergy and channel-specific tactics. Define and execute strategies across conversion, AOV, traffic, and retention. Own and maintain the DTC Activation Calendar: promotions, campaigns, launches.

Amazon Ownership

Be the main point of contact for our Amazon agency -- co-owning strategy and execution across ads, content, and operations. Monitor performance and optimise for growth, ROAS, and efficiency.

Site Development & Web Agency Management

Manage the web development agency to drive CRO, UX, and functional improvements. Prioritise initiatives that support revenue growth and enhance the customer experience.

Cross-Functional Collaboration

Partner with the CRM & Media Manager to align trading and media/CRM activity. Work closely with Marketing, Content, and CX to deliver seamless campaigns. Present performance insights to senior stakeholders and support commercial planning.

What you'll bring:

4+ years' experience in DTC eCommerce, trading, or commercial management. Proven track record of managing forecasts, trading calendars, and performance delivery. Experience leading or co-managing Amazon and Brand.com. Strong collaboration skills and ability to manage agencies and cross-functional teams. Highly analytical with strong commercial acumen and attention to detail. A performance mindset with confidence in owning targets and forecasts. Commercial thinking that balances short-term results with long-term strategy. Strong leadership, communication, and problem-solving skills. A passion for eCommerce and the ability to work at pace.

How we work

Hybrid working 2-3 days at Pai HQ in Acton

What you'll get in return

25 days annual leave, plus public holidays Your birthday day off too! Free skin care products (Pai ones!) Company discount for yourself, friends and family Wellbeing support - Employee Assistance Programme and private healthcare (BUPA) Contributory pension scheme Life insurance x3 salary

Equal opportunities

We celebrate diversity in our customers, our products and our people. We champion inclusivity and an environment where you can truly belong and be the best version of you.


We're committed to equal opportunities and welcome people from all backgrounds, perspectives, ideas and experiences.


If you feel you would benefit from any support or reasonable adjustments during the recruitment process, please don't hesitate to let us know and we will do our best to help you to be at your best through this process.