Job Description

Positions
1
Band / Grade
D1
Salary
25,970 per annum
Contract Type
Fixed Term
Contract Length
Until 1st September 2026, with possibility of extension/permanency
Working Pattern
Full Time
Location
Hybrid (on-site and remote)
Leave entitlement
Starting at 30 days per annum, pro-rata
Closing Date
27th July 2025 at 23:55

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.


Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan.

Introduction

The Programme Support Assistant role sits within the Education and Engagement Team who deliver face-to-face and online educational programmes and learning resources for schools, teachers, home educators and school-age children across the UK.

The Role

The Programme Support Assistant will provide high level administrative support. They will manage bookings and sign-up processes across the Programme, providing excellent customer service to teachers/educators and members of the House of Lords. A key part of this role is facilitating online Q&A sessions between members and school groups.


Responsibilities will include:

Administration Data Collection/Monitoring Facilitation/Event Support Wider team support

Skills and Experience

To be successful in this role you will demonstrate:

Excellent written and verbal communication skills, with experience of tailoring language for different audiences, including school aged young people. Experience in providing excellent customer service to a range of audiences. Strong organisational skills, with the ability to work efficiently and prioritise tasks to meet tight deadlines. Experience of working with IT systems such as databases, bookings systems and Microsoft Office software (particularly Teams, Excel, Word and Outlook).

Next Steps and Additional Information

CV & Supporting Statement

- If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit. More information regarding the role responsibilities, and the full criteria can be found on the attached .

#LI-Hybrid