Job Description

Job title:

Education & Events Officer

Reports to:

Conference Manager

Hours of work:

37 per week (Monday - Friday)

Salary:

SCP 7 - 12 26,403 - 28,598 Plus Local Government Pension Scheme

Location:

Hybrid (one day per month at SLCC headquarters in Taunton)

Role Summary

The job holder will be a member of the Education and Events team, providing administrative support to both the Conference Manager and the Education Manager. Using existing and supporting the development of best practice systems and processes, the jobholder will ensure these two functions operate efficiently and effectively, and that the good reputation of the SLCC as well as our members are always well served.

As a small organisation, our group of officers work together across the wider organisation to provide support to each other and all functions, for example, members and the public have access to SLCC via telephones, email, and our website. Our phones are operated from 09:00 to 17:00 Monday to Thursday, and 09:00 - 16:30 on Fridays, with our officers working together to speedily answer calls and resolve issues. In doing so, our officers build a good understanding of the work undertaken across our organisation.

Purpose of the role

The overall purpose of the role of the Education & Events Officer is to support the Conference Manager and Education Manager in carrying out their functions, and in particular:

Take responsibility for all administration related to our events schedule Identify new training topics ensuring that what we offer is not only current but looks ahead to sector needs; and Take responsibility for running our well established webinar programme

Key Duties & Responsibilities

Ensure the topics and content of our webinar programme is relevant to our membership by working closely with our membership and using tools such as feedback forms from each webinar to build a database of what members are telling us they want Working closely with our trainers, and doing independent research, propose new sessions that would be of benefit to our members, for instance emerging social and legal changes that relate to our sector Build good working relationships with our trainers, ensuring they are aware of the terms of their engagement, supporting them in any reasonable needs they might have that improves the experience of our members Schedule and promote the CiLCA training delivered by SLCC's recognised CiLCA trainers Identify additions to the webinar programme from expressions of interest, member feedback and our biennial membership survey Deliver the SLCC webinar programme on MS Teams Be the sole point of contact for launching SLCC webinars and welcoming all participants Ensure webinars and their resources are listed correctly on the CRM in a timely fashion Prepare a promotional brief for all SLCC webinars, liaising with the Sales & Marketing Officer to ensure all new courses are published on the website in a timely fashion Monitor webinar bookings and take timely action to manage under booked events to keep trainers and delegates updated on cancellations/postponements Produce & upload webinar resources (e.g. joining instructions, thank you emails, and feedback) to enable delegates to access directly from their member portal Using mailing manager, compile thank you emails and feedback surveys for webinars, ensuring they are provided to delegates Administer the Welsh Government bursary applications, providing members with appropriate information Respond to delegate enquiries via phone and email in a professional manner Produce and submit bi-monthly to the Editor of the Clerk Magazine, content to promote SLCC's Education & Events offerings taking place within the next three months. Maintain an expressions of interest register of new course topics requested by our members Provide monthly statistics on numbers of webinars delivered and attendance numbers Take responsibility for the administration of CiLCA registrations, namely, automated through our CRM system including registering each student with the awarding body (Ascentis) Claim and distribute CiLCA certificates and add names to the CiLCA qualified register. Maintain and promote the CiLCA qualified register Provide support to the Education Manager assisting with preparing documentation for Ascentis External Verification Visits. Frequently engage with members and students to gather feedback on educational offerings Continually seek means of improving working practices and CRM usage and suggest development work if required Provide assistance to the Education Manager with administering attendee bookings for Community Governance study days Provide administration and in person support to the Conference Manager when delivering live events Ensure the SLCC's excellent reputation for delivery of training events and conferences is maintained and delegate satisfaction exceeds expectations Undertake continuous professional development in identified areas Undertake duties and activities as may be reasonably requested of you as an Officer of the SLCC Along with other colleagues at officer level, answer speedily, telephone calls and enquiries during our operating times of 09:00 - 17:00 Monday to Thursday, 09:00 - 16:30 on Fridays This role involves regular travel; therefore, a full driving licence is required

Person Specification

Essential Experience

Experience of facilitating virtual and hybrid events Experience of event organisation and administration Proven track record in delivery of in person events Ability to prioritise, work under pressure and to meet strict deadlines Ability to engage with both delegates and team members Demonstrates exceptional problem-solving skills when under pressure
Essential Skills

Exceptional organisational & communication skills Enhanced written skills Proficiency in Microsoft Office suite Active listening and interpersonal skills Ability to motivate and inspire others
Desirable Experience

Experience of working within the Local Council Sector
To apply for this role, please send your covering letter and CV to our Conference Manager, Abby Scovell,

abby.scovell@slcc.co.uk

.

Job Types: Full-time, Permanent

Pay: 26,403.00-28,598.00 per year

Work Location: Hybrid remote in Taunton TA1 1QN