Job Description

Salary

Salary will be 33,482 on Grade E, per annum pro rata, subject to knowledge, skills and experience.

Contractual hours

29.2

Package

Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable).

Job category/type

Admin, Professional, Managerial

Date posted

29/07/2025

Job reference

R60378

Education and Academic Services - Welfare and Wellbeing Service

This part-time 0.8FTE (four days per week) post is available immediately on a permanent basis.

This role offers the opportunity for hybrid working - some time on campus and some from home, but this can be flexible according to business needs and individual preferences. This post will be based on St Luke's Campus.

Summary of the role

Working as an embedded and fully collaborative member of the Education Welfare Team, within Wellbeing Services, the post holder will play a key role in providing effective, professional and sensitive support to students who are experiencing welfare difficulties that are impacting their ability to study.

This role will provide guidance, advice and signposting to students on a range of issues, in particular issues relating to welfare, health, personal problems and support for study plans for academic progression. This role does not directly itself provide specialist practitioner support or clinically qualified treatment. You can read more about our team and Wellbeing Services here: Education Welfare Team | Student Wellbeing | University of Exeter

Days of work can be flexible with Wednesday being an essential working day. We would endeavour to be flexible where operationally possible with start and finish times between 8am - 9:30am and 4pm - 5:30pm respectively.

Please ensure you read the and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research - Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Benefits

We offer some fantastic benefits including:

41 days leave per year options for flexible working numerous discounts at leading retailers onsite gyms on all of our campus' and a cycle to work scheme sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support activities that underpin the student experience from Freshers' Week to Graduation. Service divisions within EAS include Library and Culture Services, Student Employability and Academic Success, and Education and Student Support. This role sits within the Education and Student Support area of responsibility.

All teams within Education and Student Support are asked to work collaboratively and innovatively as "one team" across wide-ranging but interdependent operational delivery remits for which excellent customer service relies on all areas of responsibility to work together and ensure an excellent staff and student experience. Education and Student Support teams include Timetabling, Examinations, Student Records, the Student Information Desk (SID), Community Liaison, International Transition, Education Support (Hubs), Welfare and Wellbeing Services, and Graduation.

Further information

Before submitting an application you may wish to discuss the post further by contacting the Pathway Lead - Education Welfare, Emma Doyle, by email at E.R.Doyle@exeter.ac.uk