Job Description

BASIC PURPOSE

We are seeking a reliable and motivated all?rounder to join our Electrical Sales team. This is a hands?on role supporting customer service, order processing, inventory and warehouse operations. The role will be a key point of contact for customers, helping ensure orders are processed accurately and promptly.

The Electrical Sales Support role will assist in the growth of IES Electrical through positive engagement with current and prospective customers. Maintaining and developing high quality customer relationships and ensuring both IES and customer expectations are met and exceeded, giving outstanding experience every time. The role will focus on the achievement of long-term customer loyalty.

This role is offered as three days per week, with additional overtime available to cover leave periods. As this is a small team, there will be an expectation of flexibility to carry out various tasks and activities to support the effective overall running of the department.

This role will be based in Avonmouth, Bristol at our Head Office and will include the opportunity to go out to different sites to meet key customers.

KEY TASKS

Respond to customer enquiries eg regarding products, pricing, availability and delivery accurately, professionally and in a timely manner Obtain pricing and prepare quotes for customers, including any necessary consultation with the team and research with suppliers Develop and maintain effective long-term relationships with customers Process customer orders using the order management system, from entry through to dispatch and invoicing Generate and issue invoices accurately and promptly Support with the returns process, including receipting, processing of debit/credit notes & stock control Liaise with internal team members to resolve customer enquiries any order/delivery issues Communicate effectively with suppliers eg regarding pricing, lead times and availability; raise Purchase Orders to source goods to maintain appropriate stock levels in consultation with the Electrical Manager Support with general departmental duties eg receipting goods and ad hoc picking/packing of customer orders accurately and securely for transport Assist with periodic stock takes Identify growth opportunities for IES Electrical customer portfolio Proactively seek sales opportunities with both new and existing customer base Periodically visit current and new customers, to promote strong customer relationships Support with researching potential new product ranges in conjunction with Electrical Manager to ensure they are fit for purpose and represent a positive return on investment for the business Assist with general duties within the department

REQUIREMENTS

Knowledge & Skills

Industry experience preferred Generally proficient with IT, including Microsoft Office Strong planning and time management skills Excellent communication and interpersonal skills with the ability to build effective relationships Quality of records and paperwork (presentation, accuracy, timeliness and completeness) in line with company expectations and high standards Ability to work autonomously, use own initiative and make considered, informed decisions Ability to implement, and ensure compliance with, health, safety and company policies and procedures Customer-focused with sound commercial awareness Flexibility, adaptability and ability to cope with change Keen eye for detail High level of professionalism, confidentiality, honesty & integrity Forward thinking with a positive, 'can-do' attitude Full, clean driving licence preferred

Other requirements

Willingness to work flexibly to meet the reasonable needs of the company Self-sufficient in use of information and communications technology Ability to self-manage a full and varied workload Self-starter with a flexible approach in order to support the business at busy times and ensure all critical dates are met

Special Working Conditions

Additional and/or unsociable hours may be necessary when required May be required to complete other business activities on behalf of the company in line with identified skills, competencies, and experience

BENEFITS

Free on-site parking at Head Office Increased annual leave by service length Private Medical Insurance by service length Life assurance scheme Employee Assistance Programme Structured career development Regular company events Free on-site gym at Head Office
3 days a week

0830-1700hrs with 30mins unpaid for lunch

Plus additional hours available (eg to support during departmental annual leave)

Job Types: Permanent, Part-time

Pay: 13.00-15.50 per hour

Work Location: In person