Job Description

We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist.



You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department.

Please note:

This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.



You will have experience of dealing with the general public and be able to manage difficult situations. Good IT and keyboard skills are essential. You will need GCSE or equivalent in English Language and Maths together with good verbal and written communication skills.



You will have to work in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.



At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.



Candidate Pack



You will need to be able to remain calm in a pressured and stressful environment. A good telephone manner, confidence and a positive attitude is essential. You will be able to demonstrate sensitivity and discretion when dealing with matters that are confidential in nature.



You will be expected to complete a number of administrative tasks and, therefore, must be able to multi-skill whilst ensuring that all work is completed to a high standard.



This role forms part of a fixed rota providing cover 24 hours a day, 7 days a week, 365 days a year. You will need to be able to work days, evenings, nights, weekends and Bank Holidays, including Christmas and New Year on a fixed 4 week rolling rota. You will need to be flexible to cover colleagues' shifts for annual leave and sickness, sometimes at short notice.



If you are a dynamic, friendly and adaptable personality who enjoys diversity, this could be the role for you.