Job Description

Lucy Reed

Talent Acquisition Executive

Who are

NFP?

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With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP are part of the Aon group and specialise in helping businesses in four core areas:

Insurance

(helping them manage key risks)

Health and safety

(supporting them to create a safer workplace for their employees)

Employee benefits

(helping them reward their people more effectively)

HR, people and talent

(supporting employers and their people to thrive through changes and challenges) Apply now

We're looking for someone with:

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Customer orientation:

Display a positive attitude and behaviours, demonstrating an awareness and willingness to respond
to customers to exceed their needs, requirements and expectations. A passion for delivering customer

service excellence, going over and above.

Strong communicator:

Able to express themselves clearly and positively, both verbally and in written communication. Excellent
listening skills, always checks administrative work.

Excellent organiser:

including time management and prioritisation

Using your skills, you will be:

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Gathering information: liaise with product providers, human resources, other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts Client servicing: respond promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances. Oversee project work where required Implementing new clients: supporting Consultants and Account Managers to onboard new clients ensuring the benefit package meets the clients' needs and all reports / market analysis / account manager process guides / summary of benefits are produced accurately within agreed timeframes Teamworking: work in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided Adhere to NFP Standards: work in line with the agreed standards and process guides for Account Management to ensure that all clients receive outstanding customer service Account development/new business generation: generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person Updating system: keep the back-office system up to date with client information and provider contacts to ensure that high levels of customer service are delivered. Ensuring that all commission/fee expectation information is recorded correctly Attending client meetings/conference calls: both with Consultants and individually as appropriate Client reviews: producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained and clients receive the most up to date and relevant information and guidance

Key information

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At NFP, an Aon company, we offer flexible or hybrid working, subject to your contract or line manager

Hours

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35 hours a week



#

Location

Birmingham

What you'll love about working here

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+ working in a dynamic, fast-paced organisation in an exciting industry + the opportunity to do globally impactful work from day one
+ learning from industry and business line specialists with decades of experience
+ a huge variety of projects to work on and challenges to solve
+ our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
+ a rich suite of employee benefits and out-of-work perks

The great benefits we offer

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Finances


It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.


Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well-known brands

Work-life balance


We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.


Opportunity for hybrid working Generous annual leave allowance Buy even more annual leave so you don't miss out on that extra trip

Health and wellbeing


We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.


Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing

Charity and community work


At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference.


Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award-winning apprenticeship program, helping young adults from local schools take their first steps into the world of work

Social


It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.


Two large employee events every year for summer and Christmas Enjoy out-of-work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging


We're proud holders of Insurance Business Magazine's

5-Star Inclusion and Belonging Employer

award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.



A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies to ensure all of our people are treated fairly Access to Business Resource Groups

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