Job Description

Salary

37,938 - 40,476 (pay award pending).

Contractual hours

37

Basis

Full time

Region

Rotherham

Job category/type

Housing

Date posted

12/05/2025

Job reference

REQ20160



Directorate: Adult Care, Housing and Public Health

Permanent, full time, 37 hours per week.



Are you passionate about making a difference in your community?



Do you have a knack for managing people and resources effectively?



If so, we have the perfect opportunity for you!



We are seeking a dynamic and experienced

Team Leader

x 2 to join our Trailblazer project. This role is pivotal in driving our mission to provide exceptional service delivery and support to our customers. As a Team Leader, you will be at the forefront of our efforts to move people into employment and improve their overall quality of life.



Key Responsibilities:

Manage People and Resources:

Lead a dedicated team within a customer-focused, targeted service delivery organisation.

Employment and Education:

Utilize your proven management experience to implement effective employment and training techniques, providing clear information, advice, and guidance.

Local Labour Market Insight:

Leverage your knowledge of the local labour market and training/education opportunities to benefit our customers.

Legislation and Policy:

Stay informed about relevant legislation and current issues affecting the social housing sector, particularly Welfare Reform and related government policies.

Partnerships and Multi-Agency Working:

Develop effective partnerships and multi-agency collaborations to enhance our service offer, including managing recruitment events.

Performance Management:

Implement performance management and quality assurance processes, using business intelligence and customer insights to target resource deployment effectively.




Requirements:

Experience:

Proven experience in managing people and resources within a customer-focused service delivery environment.

Knowledge:

In-depth understanding of employment, education/training techniques, and the local labour market.

Legislation:

Knowledge of relevant legislation affecting the social housing sector.

Partnerships:

Experience in developing partnerships and multi-agency working.

Performance Management:

Experience in performance management and quality assurance processes.

Driving Licence:

It would be advantageous to hold a full, valid driving license with access to a vehicle and the ability to drive across the borough, although not essential.

Why Join Us?

Impact:

Make a tangible difference in the lives of our customers.

Growth:

Opportunities for professional development and career advancement.

Community:

Be part of a supportive and dedicated team committed to excellence.




If you are ready to take on this exciting challenge and lead our Trailblazer project to new heights, we want to hear from you!

Apply Now and become a key player in transforming lives and communities.



You will have a proven track record in:


Effective communication, dealing with customers both face to face and over the telephone. Providing advice and support to customers on matters to access employment and training. Multi-agency working to deliver a cost effective, bespoke service. Performance management




The successful candidate will have:


Good Communications and listening skills An ability to build and maintain relationships with customers, colleagues and third parties. An ability to interpret and lead on policies and procedures. Experience of working in an advisory position and able to develop action plans for employment, education, and training to support customers to achieve goals. Experience of providing advice on CV, applications, job hunting and interview techniques Experience of building relationships with stakeholders to achieve a better outcome. Experience of working in a performance driven environment. Understanding of working in a community- based setting, including working with harder to reach and socially excluded communities and engaging with them to progress towards employment.




Please see the attached job and person profile for further detail.

Skills needed - Leadership/ customer service / problem solving / decision making / flexibility / communication/Problem Solving/Empathetic, non-judgemental and ethical approach/organisational/motivate & build rapport.



We recognize and celebrate the unique abilities, backgrounds, and beliefs of all individuals. Our culture fosters a sense of belonging and respect for everyone. Even if your past experience doesn't perfectly align with the criteria for this role, your contributions and transferable skills are highly valued, and we encourage you to apply. When submitting your application, please ensure you reference the shortlisting criteria in your application statement. We warmly welcome applicants from all sections of the community, including individuals with second language skills from our minority communities.

Please note we will shortlist according to the shortlisting and interview criteria. Interviews are planned to take place week commencing 2nd June 2025.



Please contact Sean O'Connor Sean.O'Connor@rotherham.gov.uk or Beverley France Beverley.france@rotherham.gov.uk should you wish to arrange an informal discussion about this role in more detail, or call 01709 249600/ 807368.


These posts will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).


Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.


Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).