Job Description

Salary

31,067 - 33,366 (pay award pending)

Contractual hours

37

Basis

Full time

Region

Rotherham

Job category/type

Housing

Date posted

12/05/2025

Job reference

REQ20161



Directorate: Adult Care, Housing and Public Health

Permanent full time, 37 hours per week.

This is an exciting opportunity to join the RMBC Employment Solutions Service as part of the Pathways to Work project, which has been successfully supporting the Rotherham community since October 2020.

The project focuses on helping economically inactive residents access training, education, and employment. The team is offering eight permanent roles for Employment Solutions Officers who will provide employability support through appropriate information, advice, guidance, and interventions. These roles are crucial in ensuring all outcomes and outputs are achieved according to service definitions.

Successful candidates will need to be highly motivated, well-organized, and problem solvers. They will offer holistic support to help remove barriers, working with partners and providers to improve Rotherham's economic prosperity by enabling individuals to reach their goals and aspirations. The role is flexible, involving community liaison, outreach, and some hybrid working opportunities, with office-based work at Riverside House. Candidates will identify and assess the needs of individual customers, implement relevant interventions, and record results using contract compliance and quality assurance mechanisms, providing a baseline for measuring progress and achievement.

A flexible, person-centred approach and strong communication skills are essential for this role. Experience working in community-based settings, particularly with harder-to-reach and socially excluded communities, is required. The role involves engaging with these communities to help them progress towards employment, conducting outreach work, and managing an individual caseload of customers. If you are passionate about making a difference in the community and have the necessary skills and experience, this position offers a fantastic opportunity to join a successful and dynamic team.



You will have a proven track record in:


Effective communication, dealing with customers both face to face and over the telephone. Providing advice and support to customers on matters to access employment and training. Multi-agency working to deliver a cost effective, bespoke service. Employment and training/education initiatives.




The successful candidate will have:


Good Communications and listening skills An ability to build and maintain relationships with customers, colleagues and third parties. An ability to interpret and follow policies and procedures. Experience of working in an advisory position and able to develop action plans for employment, education, and training to support customers to achieve goals. Experience of providing advice on CV, applications, job hunting and interview techniques Experience of building relationships with stakeholders to achieve a better outcome. Experience of working in a performance driven environment. Understanding of working in a community- based setting, including working with harder to reach and socially excluded communities and engaging with them to progress towards employment.




Please see the attached job and person profile for further detail.



Skills needed - customer service / problem solving / decision making / flexibility / communication/Problem Solving/Empathetic, non-judgemental and ethical approach/organisational/motivate & build rapport.



We recognize and celebrate the unique abilities, backgrounds, and beliefs of all individuals. Our culture fosters a sense of belonging and respect for everyone. Even if your past experience doesn't perfectly align with the criteria for this role, your contributions and transferable skills are highly valued, and we encourage you to apply. When submitting your application, please ensure you reference the shortlisting criteria in your application statement. We warmly welcome applicants from all sections of the community, including individuals with second language skills from our minority communities.

Applications for job share will be considered. Please state this clearly on your application form.

Please note we will shortlist according to the shortlisting and interview criteria. Interviews are planned to take place week commencing 2nd June 2025.



Please contact Sean O'Connor at Sean.O'Connor@rotherham.gov.uk or Beverley France Beverley.france@rotherham.gov.uk should you wish to arrange an informal discussion about this role in more detail, or call 01709 249600/ 807368.

These posts will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).


Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.


Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).