Job Description

The post holder will provide administrative support to the Emergency Care, Medicine and Rehabilitation Services (EMRS) division at Homerton University Hospital.
The post-holder will be working as part of the service management team. In this context, Service management is responsible for ensuring that outpatient clinics in the various EMRS services are reliably available to meet national referral targets for RTT and Cancer pathways.
The post holder will be responsible for overseeing admin duties within the division and audits to make sure the service is meeting its targets by carrying out regular validation reports to reflect the various PTLs involved.
***This vacancy may close early, subject to high application numbers***
Main duties of the job

• Provide administrative support to Service Managers in managing and organising clinics on a daily basis.
• Make changes to clinic schedules as required, including setting up new clinics and cancelling/rescheduling appointments.
• Provide administrative support to all areas within the division to cover gaps in service delivery.
• Ensure competency and effective use of IT systems (e.g. email, EPR, and other Trust software) relevant to service delivery.
• Always uphold patient confidentiality and comply with Trust policies and procedures.
• Support Service Managers in managing clinical activity, including planning around annual, study, and sick leave.
• Monitor and assist with non-RTT clinic pathways, including escalations, PTL (Patient Tracking List) validation, and booking management.
• Ensure timely booking of new patient referrals (e.g., ASIs).
• Monitor patient progress along RTT pathways, including regular PTL review and validation.
• Respond to RTT patient escalations and assist in booking patients from clinical measurement lists and GP referrals.
• Support non-RTT patient management, including escalations and validation of non-RTT PTLs.
• Support quarterly and ad-hoc validations of RTT and non-RTT pathways.
• Produce and submit accurate weekly and monthly reports of breaches and un-booked patients
• Support the Divisional Management Team in audits, data collection, and service improvement projects.

About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Details
Date posted
13 February 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
33,094 to 36,195 a year p.a. incl.
Contract
Permanent
Working pattern
Full-time
Reference number
293-EMRS2-0540
Job locations
Homerton Healthcare
Homerton Row
London
E9 6SR
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Education / Qualifications
Essential

• Educated to GCSE level or equivalent experience. And/or NVQ Level 4 in relevant qualification or equivalent experience

Desirable

• Educated to Degree level

Skills/ Abilities
Essential

• High level of computer literacy with good command of Microsoft office programmes (Word, Excel, PowerPoint)
• Excellent and effective written and verbal communication skills
• Good administration and organisational skills
• Ability to prioritise own work load and use own initiative
• Excellent telephone manner
• Able to work as part of a team
• Able to work as a team member to the wider organisation and with staff member of all levels
• Ability to negotiate with colleagues / staff and consultants
• Ability to work under pressure and to strict deadlines

Experience
Essential

• General secretarial and/or administration experience
• Office/project management duties

Desirable

• Educated to GCSE level or equivalent experience

Knowledge
Essential

• Knowledge/understanding of confidentiality issues
• Rota construction and management
• Understanding of clinics and how they work

Other Requirements
Essential

• commitment and adherence to the Equality Act
• Demonstrate an understanding of the Trust values
• Flexible approach to work

Person Specification
Education / Qualifications
Essential

• Educated to GCSE level or equivalent experience. And/or NVQ Level 4 in relevant qualification or equivalent experience

Desirable

• Educated to Degree level

Skills/ Abilities
Essential

• High level of computer literacy with good command of Microsoft office programmes (Word, Excel, PowerPoint)
• Excellent and effective written and verbal communication skills
• Good administration and organisational skills
• Ability to prioritise own work load and use own initiative
• Excellent telephone manner
• Able to work as part of a team
• Able to work as a team member to the wider organisation and with staff member of all levels
• Ability to negotiate with colleagues / staff and consultants
• Ability to work under pressure and to strict deadlines

Experience
Essential

• General secretarial and/or administration experience
• Office/project management duties

Desirable

• Educated to GCSE level or equivalent experience

Knowledge
Essential

• Knowledge/understanding of confidentiality issues
• Rota construction and management
• Understanding of clinics and how they work

Other Requirements
Essential

• commitment and adherence to the Equality Act
• Demonstrate an understanding of the Trust values
• Flexible approach to work

Skills Required