Job Description

Main Purpose of Job

The purpose of the technical lead is to provide comprehensive technical expertise in managing and maintaining our end user computing environment within the Institute.


The role will be the senior technical expert for the end user compute team. responsible for providing remote and in person support to our end users, as well as ensuring the stability, security, and performance of end user systems, this role will also be the escalation point for the IT support analysts.


In this role you will be primarily working with hardware such as Desktops, laptops, and audio-visual systems as well as managing platforms such as Exchange, Azure, SCCM and Intune.


This role will also take a lead on end user computing related projects and help to manage and support the end user computing manager in delivering these to the Institute.

Main Duties of Postholder

To provide consistent and effective technical support to end users within a windows environment. To provide senior technical expertise to the wider IT team and institute. Deliver exceptional customer service through effective communication and problem-solving skills. Troubleshoot and resolve desktop, laptop, and peripheral problems promptly to minimize downtime. Take a lead role in managing and delivering IT related projects in partnership with the wider IT team.

Education/Experience/Skills

Essential

HNC/HND or above in computer related discipline or equivalent experience Experience of providing IT support in a complex IT environment Minimum of 2/3 years' experience working in a similar role Excellent technical knowledge of PC hardware including firsthand hardware troubleshooting experience Excellent technical knowledge and firsthand experience of all aspects of desktop operating system support including experience with windows -based environments A track record of implementing improvements to the delivery of desktop support either through the introduction of technology or new processes Ability to deliver solutions to complex IT issues Excellent time management skills Meticulous and accurate in completing tasks Ability to work as part of a team, flexible and adaptable Excellent understanding and awareness of customer relationship issues and the ability to consistently provide a high quality and friendly service. Able to guide and support IT team and wider institute employees Enthusiastic and positive in the workplace, self-motivated and ability to work under pressure.

Desirable

Degree in related discipline or any other relevant IT certifications Previous experience working in a senior IT position. Previous experience leading IT related projects Excellent technical knowledge of printer hardware including both local and networked multifunction devices Working technical knowledge of current network protocols, server operating systems and standards including exposure to Microsoft Windows Server, Active Directory and Exchange online Previous experience of delivering IT projects to the business Able to quickly assimilate and understand complex IT systems and application concepts. Ability to deal with changing workloads and priorities. Exceeds expectations in the completion of tasks Exemplary team member, diligent and effective in working collaboratively with others Demonstrable significant experience in providing excellent service to a diverse range of complex customer requirements in a busy enterprise environment Ability to produce high quality technical documentation appropriate to the intended audience Able to overcome significant challenges while remaining positive and committed to the task in hand throughout

Benefits offered

Employee Assistance Programme (EAP) - A confidential service available to support employees and their families with work or personal problems. Providing access to professional counsellors, psychologists, and work-life consultants available to help and support individuals in tackling all types of problems. Annual Leave - Generous entitlement up to 40.5 days a year, with carry over possible and guaranteed time-off for Christmas. Pension - Employer Contribution of 15% in a Personal Pension Plan and employee contribution flexibility. Self-managed hours and Flexible Working - option to manage and spread your working time in line with organisational needs to create a healthy work life balance.

We will not consider the use of 3rd party recruitment agencies for the sourcing of candidates for this position.


The James Hutton Institute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


The James Hutton Institute is a: Stonewall Diversity Champion; Athena SWAN Bronze Status Holder; Disability Confident Committed Employer and a Living Wage Employer.


The James Hutton Institute is Happy to Talk Flexible Working.