Job Description

Are you a great communicator with a positive can-do attitude? Do you thrive in a fast-paced environment where no two days are the same? Have you got excellent communication and negotiation skills? Do you enjoy problem solving?

If so, wed love to hear from you!

Were looking for an enthusiastic and empathetic Enforcement Assistant to join our Stockton Collections Team. In this role, youll play a key part in recovering various debts owed to the Council, including Council Tax and Business Rates, whilst also providing support to our Enforcement Agents.



This role is 18.5 hours per week and the pattern of work is:

Week 1

- Wednesday, Thursday, Friday

Week 2

- Thursday Friday

What Youll Be Doing

Liaising with customers which includes; dealing with telephone enquiries where customers contact the enforcement team, making outbound calls to negotiate and make payment arrangements and to follow up on broken payment arrangements Providing excellent customer service with empathy and professionalism Communicating with external agencies, professionals and other sections and departments within the Council Working closely with colleagues in a collaborative and friendly team environment Helping to maximise collection whilst offering support and understanding

What Were Looking For

Strong communication and negotiation skills with the ability to successfully build rapport with customers A positive, can-do attitude and a team player Excellent organisational skills and the ability to manage a busy workload Ideally you will have experience in debt recovery or a similar customer-facing role Experience of dealing with confidential and/or sensitive information and the needs of vulnerable customers Strong ICT skills and the ability to record and process data accurately with attention to detail
This is a fantastic opportunity to join a welcoming team where your skills and compassion will be truly valued, and youll be given the support you need to thrive.



For more detailed information about the role, please refer to the and Person Specification included in the Supporting Documents section.

Our Values

We are:

One Team

- working together across the Council and with partners.

Community Focused

- putting communities at the heart of everything we do.

Inclusive

- embracing diversity as our strength.

Ambitious

- striving to achieve our best every day.

Accountable

- delivering on our promises.




These values underpin everything we do and shape the way we work with each other and our communities.

Why Join Us

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.




We offer an excellent total reward package, including:
A competitive salary of up to 26,824 pro rata (actual salary 13,202-13,412) 27 days annual leave per year pro rata rising to 32 with 5 years Local Government service (plus bank holidays). Ability to purchase additional leave is also available. Working at our brand-new modern office on the riverside in Stockton town centre with excellent facilities and spaces for collaborative working, alongside the ability to work some of your week from home. Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement. Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services
If you would like an informal discussion about the post, please contact Catherine Hardy, Team Leader Stockton Collections on 01642 528359.

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.




Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from DONOTREPLY@NORTHEASTJOBS.ORG.UK. All communication will also appear in the My Messages section of your North East Jobs account.