Job Description

Job Advert


As a brand new exciting venture for Acis group we are excited to offer an excellent opportunity for an energetic, organised and enthusiastic individual to join our brand new team at the Campus for Future living.


Your role is all about ensuring that the people of the community, staff and stakeholders have a positive experience. This role is varied and exciting, constantly seeking to enhance and improve the services offered. Having outstanding communication skills and an ability to connect with people are key to the success of this role.

As an Engagement and Experience Co-ordinator, a typical day might include:

Engaging the local community into the Campus through our cafe and wider community activities, workshops and projects. You will be responsible for all aspects of the cafe, including direct line management of the cafe team Coordinating and promote a programme of engagement events, initiatives and activities that enhance the community's experience of the Campus. Working closely with the Campus team to generate new memberships and income streams, actively seeking new and innovative ways to deliver out of the Campus. Acting as a central point of contact for the people of the community and all memberships , ensuring that all visitors to the Campus have an outstanding experience. Advocating for Campus visitors, ensuring that all staff understand the importance of the customer experience. Connecting with the community, collating feedback to enhance the services delivered from Campus. Completing journey mapping, analysing the community and member experience and identifying ways to improve this. Engaging with the feedback to provide both a proactive and reactive response to ensure visitor satisfaction. Supporting with onsite conferencing facilities ensuring that members receive an exceptional experience - in particular leading on all aspects of catering Working with the marketing team to promote the Campus to the local community, businesses and wider organisations. Developing relationships and attend networking events with other partners and organisations to create a seamless and positive experience

Some of the experience/skills we need to consider you:

You will have experience of running a commercial cafe and relevant qualifications such as food hygiene as a minimum You will have strong literacy skills with the ability to write clearly and effectively. You will be able to communicate effectively with people from a variety of different backgrounds You will be open-minded, non-judgmental, inclusive, adaptable, and flexible. An organised individual who can plan and monitor a varied busy workload. You will have the ability to connect with people and bring different groups of people together facilitating collaboration. You will have strong people skills, effortlessly building rapport and fostering positive relationships with others. A flexible approach to work and the ability to meet challenges and adapt to change. You will be self-motivated, resilient, with a drive and determination to achieve results.

What will make you stand out from the crowd:

Having a strong desire to work with your community to improve lives for the better. Having experience of working in community-based projects. Having the ability to connect with people and promote the importance of the customer and the community throughout the Campus.

Being part of the Acis team, you'll get:

Generous holiday entitlement -

25 days annual leave every year plus bank holidays (pro rata)

Pension contributions up to

4

%

The opportunity to undertake

professional training, funded by us.

One days paid leave a year for volunteering

work (in addition to your Annual leave entitlement) Staff benefits with Paycare -

A health and benefits scheme

giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz -

a discount scheme

giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!

Employee recognition scheme

, where we celebrate and award our Stars within Acis, including gift vouchers

Long service awards

for our loyal employees Cycle to work scheme

Employee Assistance Programme

to give you confidential advice and support, when you need it Professional membership subscription to support your continuous

professional development

Death in service benefit as part of our pension scheme

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your applicat

ion.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need