Job Description

Job Summary

We are seeking a dedicated Engineering Service Assistant to support the Service Coordinator in overseeing and organising work for Customers, ensuring they receive a high-quality service and contributing to all processes running smoothly.

This role requires attention to detail, excellent communication skills and the ability to manage multiple tasks at once. Ideal for a person used to various levels of machine servicing and with a practical parts and services delivery mindset.

Key Responsibilities:

Service reception support:

assist the Service Coordinator with all service-related enquiries via IT and telephone.

Support Service Coordinator:

assist the Service Coordinator with the planning and implementation of services for Customers.

Customer interaction:

assist as a point of contact for clients, addressing enquiries and ensuring their needs are met promptly.

Data entry and documentation:

maintain accurate records of Customer services, service schedules and updates in the system. Ensure all documentation complies with company policies.

Monitor service schedules:

track and assist with the coordination of service appointments, ensuring that services are delivered on time and to the Customer's satisfaction.

Communication:

communicate with internal teams and external service providers to ensure seamless service delivery.

Problem solving:

help resolve any issues or concerns that arise during service delivery and escalate as needed.

Reporting and updates:

assist with preparing service reports, client progress updates and other administrative duties as needed.

Administrative support:

provide general administrative support, including scheduling meetings, maintaining files and managing correspondence.

Requirements:

Strong organizational and multitasking skills; Customer focussed and results driven, following up as necessary to ensure task completion and Customer satisfaction - team player with a Customer first mentality; Excellent communication (both verbal and written) and interpersonal skills; Ability to work effectively in a fast-paced environment; Proficiency in Microsoft Office and IT literate; Previous experience in Customer service or administrative services support preferred; Familiarity with engineering services with the ability to understand the various levels of machine service; Practical engineering background with a parts and services mindset.
R.E.P. Air Services is an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person