Job Description

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Description

The Service Management teams within Engineering provide support and structure to optimise Service Delivery and the services provided to our stakeholders. We do this through setting the 'how we do it' framework, which enables the Engineering trade teams to focus on their roles within the 'what we do' sphere of activity.

The

Engineering Service Support Administrator

will support the smooth and efficient operation of the Service Management operation. This role involves managing routine tasks such as scheduling, document preparation, record-keeping, and communication.###

Key Responsibilities

Alongside the Service Support team, act as a point of contact for Engineering assurance support to the wider business. Full administration of Airport security passes for contractors/new employees/students using the ID gateway system. Support the coordination and implementation of the Engineering departmental policies, procedures, and standards; monitoring these against agreed targets, ensuring they are relevant and proportionate to the operations and functions carried out. Conduct regular reviews of processes and procedures, proposing solutions and supporting the implementation of necessary improvements. Assist with the development and maintenance of the Engineering document management system to ensure optimum usability across the department. Support the on-going coordination of the Engineering health, safety, and risk management system. Be responsible for the organisation and booking of courses as well as the maintenance of training records. Be the lead for the Engineering induction process for all new employees/students joining the engineering department. Support the department to ensure regulatory requirements are complied with, and processes are carried out within recognised and evidenced frameworks. Generate regular reports and metrics related to incident, problem, change, and service request management activities for management and stakeholder review. Assist Engineering colleagues in finance administration including purchase orders and processing invoices. Support Engineering with travel arrangements ensuring value for money is achieved in accordance with relevant policies and procedures. Ensure the Engineering teams are kept informed of corporate initiatives and changes to policies and procedure. To lead on general administration tasks for the department, in support of the Service Support team. Drive continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction. Support internal and external audits, as needed. Any other reasonable task relevant to the role


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Skills, Knowledge and Expertise

A minimum of 5 GCSE's, grade C or above, or equivalent, to include Maths and English Proven administration experience and meticulous attention to detail Confident user of Microsoft applications and Office 365. Excellent command of written English, as well as competent IT skills, with the ability to adapt to new software products as they are introduced. Ability to demonstrate strong organisational and administration skills and have the ability to work to a high level of accuracy. Able to work independently as well as part of a multi-disciplined team, including working successfully to deadlines. Knowledge and an interest in Microsoft PowerBI and/or AI solutions. Successful applicant will need to obtain a Counter Terrorism Clearance (CTC) certificate which we will help you with. Ability to develop strong relationships with both internal and external stakeholders. To have confidence and skill to manage stakeholder complaints and feedback to a satisfactory conclusion. Able to work unsupervised, using own initiative and meeting deadlines as required. Strong planning and organisational skills. Confident in learning new systems and using those systems in support of activities within Engineering and PoJ.


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Benefits

At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;GP 75 Dental 75 Optical 75 Dental accident 300 Physio/ acupuncture/ chiropractic 200 Diagnostic tests/ scans 300 Health assessment 100 Plus many more discounts (DW gym, discount spa vouchers etc.)
We offer free parking at both the airport and harbour whilst you are working or travelling off island.



We also offer a pension scheme to those on permanent contracts, the main benefits of the scheme are as follows;5% employer contribution rate on basic salary plus shift Employees can make voluntary contributions and ports will match 1% for 1% up to an employer maximum matched contribution of 5% e.g. Employee opts to contribute 5% Ports will match this and the total employer contributions would become 10% You are eligible to join the pension scheme the month after successful completion of your probation Minimum joining age - 18 You are not able to join the pension scheme once you reach Government of Jersey state retirement age Cash sum payable to nominated beneficiary if the member dies in service.


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About Ports of Jersey

We are a 370+ strong team of air traffic controllers, coastguards, accountants, engineers, fire fighters, port operations, security specialists, pilots, project managers, technicians, passenger service agents and many, many more. We are tremendously conscientious people with enormous pride in serving our island.



We provide the connectivity that is critical to Jersey's economy and islanders' quality of life, whether to visit friends and relatives, to access specialist medical care and education, as well as to travel on holiday and business.

We keep the Island running, often without people even noticing us. Islanders depend on our lifeline freight links for the food we eat, the clothes we wear and the materials we build, furnish and heat our houses with.


At the same time, we have ambitious plans for the future. We are on schedule for the biggest capital investment since our incorporation, with plans to regenerate and transform the Harbour. Plans which will be built with our stakeholders and the community.

We're also planning to play our part in the biggest challenges of our lifetime: climate change and biodiversity loss. For anyone in the travel industry, a conversation about the subject is never going to be an easy one, but we're finalising an ambitious and authentic sustainability plan, to not only offset the emissions the links to Jersey create but to go much further. We're looking at initiatives that will truly make an impact, to our island and our planet. While also making a difference to our community.