Job Description

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives - we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

Job Summary:

You will be a highly motivated patient-centric individual within our inbound team. You will have excellent communication skills as well as having the ability to manage the administrative tasks associated with this fast-paced and satisfying role.

Hours of work: Saturday 9:00am-4:00pm, Sunday 9:00am-4:00pm, Monday 11:00am-7:00pm, and Tuesday 11:00am - 7:00pm.

Essential Duties and Responsibilities:

Responding to Inbound enquiries from our existing patients by telephone, social media, email and Live-Chat

Supporting our existing patients with their queries relating to their current treatment

A key metric for this team will be patient satisfaction and the accuracy of the advice given

Liaising with the clinical team to help with patient enquiries.

Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.

To be able to work to a daily structure whilst also adaptable to change

Being part of a vibrant team that puts the patient at the core of everything you do

Be a part of the team that delivers the ADHD360 culture
Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360

Qualifications and Experience:

Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel (Essential)

Positive outlook and an ability to work well under pressure in a fast-paced environment (Essential)

Strong telephone capabilities to be compassionate and yet still task focused (Essential)

An ability to work on own initiative yet be a key part of a successful team (Essential)

Be a natural problem solver (Essential)

Positive outlook and an ability to work well under pressure (Essential)

Previous experience using Zendesk platform inclusive of Live Chat function would be advantageous (Desirable)

Competencies:

Integrity Self-Motivator Dependability Attention to detail Confident Team player Resilience

Safeguarding Responsibilities:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.

Benefits:

Enhanced Holidays (5 Weeks) Paid 30 minute lunch Employers' contribution above minimum Birthday day off Use of static home (near Alton Towers)
Job Type: Permanent

Pay: 27,851.20 per year

Schedule:

Every weekend Weekend availability
Ability to commute/relocate:

Lincoln: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 2 years (required)
Work Location: In person