Job Description

Location

: Guildford, Surrey

About the company:

With perhaps the strongest regulatory framework in the world to protect the fertility patients, as well as to ensure safe handling, tracking and tracing of all reproductive cells, the UK has become a global centre for innovation and a growing global destination for fertility services.

The Surrey Park Clinic, which is part of JD Healthcare is one of the UK's leading private healthcare companies, alongside fertility treatment Surrey Park Clinic proudly offers a wide range of women's health services, including gynaecology, menopause and pregnancy scanning. Our brands (The Surrey Park Clinic, London Women's Clinic, London Egg Bank, London Sperm Bank and Kind iVF) have helped thousands of people start families over the years.

Responsibilities:

To be the first point of contact for potential new patients to The Surrey Park Clinic, ensuring all enquirers receive an exceptional introduction to the company whether via telephone or email. Ensure the patients are greeted warmly and professionally upon entering the clinic. Accurately generate and issue invoices at the time of check - out, ensuring all services are properly billed and recorded. Provide patients with clear explanations of charges and assist with any billing inquiries. Responsible for dealing with all new potential patients via the website, and/or patient enquiries via the telephone and to record all necessary information to enable effective follow up. Ensure the potential patient receives all current information prior to their appointment and that all correspondence is professionally presented before sending and in line with requirements. Make new patient appointments quickly and efficiently using the IDEAS system. Follow up email with confirmation of appointment details and initial registration paperwork. To attend and promote marketing events, on a rota basis. To meet and greet the attendees, make bookings, keep statistics on the numbers and provide information after the seminars if required. Strive to meet agreed monthly targets set for the group. To liaise with other members of the clinic with regards to patient appointments, as required by the consultants and nurses. Any other relevant tasks.

Person specification:

Sales driven to make bookings. Sympathetic and approachable Well-presented and have excellent written and spoken English. Commitment to an excellent standard of customer service. A high standard of administrative and organisational skills. The ability to work with minimum supervision. An open and positive attitude to working in a changing environment. Ability to work well in a team.

Knowledge/Skills/Experience:

The ability to work in a busy clinic while recognising importance of detail Proven ability to provide exceptional front desk service in a healthcare or customer facing environment. Strong organisational skills, with ability to mange front desk operations in a fast - paced setting. Experience with MS Office software. A background within a similar consultative sales environment would be beneficial.

Qualifications:

Educated with at least 5 GCSE's grade C or above Or work experience demonstrating this level of ability.

Benefits:

For the right person, there is an opportunity for self-development and career progression. We focus on individual ability and talent to help them fulfil their role, whilst encouraging progression within the company. We are offering an excellent salary package based on prior experience. This is a full-time position (40 hrs per week) based in Cambridge, although travel between our other clinics may be required from time to time.

24 days' Annual Leave plus public Bank Holidays (based on full time 40-hour week) Life Assurance Childcare vouchers Learning opportunities Pension plan

Equality, Diversity & Inclusion:

We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information:

As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check. We will request two professional references from candidates. All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Tuesday - Saturday

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Experience:

Sales: 1 year (required) Administrative: 1 year (required) Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 27/06/2025