Job Description

We are Smart DCC

Together we're building a greener tomorrow



Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it.



The role

Closing Date for Applications - Tuesday 25th November.

?On Site Location:

Manchester (Brabazon House) - Occasional Travel to London Office



Join Smart DCC as an IT Support Analyst and play a vital role in delivering first and second-line support to our business and IT system users. You'll manage incidents, requests, and technical issues while supporting projects and business-as-usual activities across the Enterprise IT team. This is an opportunity to work in a fast-paced environment where innovation and collaboration drive success.



How you will contribute to transforming energy and shaping the future

Provide first and second-line incident management and request fulfilment for business and IT system users.

Manage IT assets, including laptops, peripherals, and mobile devices, ensuring accurate records and compliance.

Build and configure IT equipment for new starters and replacements, supporting hardware and software troubleshooting.

Collaborate with stakeholders across the business to deliver exceptional service and maintain operational efficiency.

Document processes, produce guidance for end users, and contribute to audits and compliance activities.



Your skills that will enable us to fulfil our purpose

Minimum 5 years' experience in IT Support or Service Delivery, with strong knowledge of ITIL.

Working knowledge if ITSM.

Proficiency in Microsoft technologies (Office 365, Teams, Azure) and Active Directory.

Strong technical skills across Windows 10/11, networking (DHCP, DNS), and endpoint security.

Excellent problem-solving, prioritisation, and customer service skills.

Relevant qualifications such as a Bachelor's degree in IT or Computer Science and Microsoft Certified IT Professional.



About the DCC



We're powering Britain's smarter, greener future. Today, we're building a resilient, sustainable smart energy network that drives transformation. Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. Together, we embrace change, unite in our shared passions, and support each other.



A career at Smart DCC means being part of something bigger - a dynamic organisation that's not just helping transform energy but also shaping the future.



Company Benefits



We offer competitive salaries, bonuses tied to performance, pension, holidays, private healthcare, and flexible benefits. Our hybrid working policy allows up to 8 days per month from home, giving you flexibility while contributing to meaningful work.

Your application to help shape what's next:

Choose ' now' to fill out our short application. As a Disability Confident member, DCC is committed to an inclusive recruitment process. If you require adjustments or have questions, please contact charlottef.thompson@peregrineresourcing.com



Smart together

Our values and behaviours

Make a difference



We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC's role in a low-carbon future.



Act with integrity



We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn't feel right, we speak up.



Be accountable



You can depend on our word. We're clear about our roles and we take the initiative, while respecting the processes we have in place.



Rewards & Benefits

Get perks that work

Personal Development



Our training and development opportunities help you be your best self - from regular 1-2-1s all the way up to professional qualifications.



Group income protection



Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.



Pension Plans



Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.



Flexible Holidays



Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.



Cycle to Work Scheme



We're big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.



Flexible working



As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.



Additional Benefits

Add more to your core

Travel season ticket loan

Bonus

Medical cash plans

Life cover

Charity days

Childcare vouchers

Health screening

RAC discount

Vision Express discounts

Mobile phone discounts

Discounted gym membership

Retail and leisure discounts