Job Description

The Role

As a

Customer Service Coordinator,

you'll act as the bridge between our customers, clients, and internal marketing teams. You'll be responsible for ensuring a positive customer experience, handling queries, and supporting campaign execution from a customer service standpoint. This is an ideal role for someone looking to begin their career in marketing, customer support, or account management.

Key Responsibilities

Serve as the first point of contact for customer inquiries, both via phone and email Support the delivery of marketing campaigns by managing customer feedback and queries Coordinate between departments to resolve issues and escalate concerns appropriately Monitor campaign performance from a customer service perspective Maintain accurate customer records and communication logs Assist with reports, customer insights, and campaign performance reviews Ensure all client brand standards are maintained during customer interactions

Requirements

Strong communication and organisational skills A proactive, solution-oriented approach to problem solving Friendly and professional attitude with the ability to build rapport Able to work independently and within a team environment Previous customer-facing experience is beneficial but not required

What We Offer

Full training and ongoing mentorship Career progression opportunities in marketing, customer success, or project coordination A fun, collaborative office environment Weekly team incentives and development workshops The chance to work with exciting brands across multiple industries
If you're ready to build a rewarding career in marketing and customer support, and you love working with people, we want to hear from you!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Manchester M2 (required)
Work Location: In person

Application deadline: 22/06/2025
Expected start date: 23/06/2025