Job Description

About the Role

We are looking for a friendly, organised, and proactive

Entry-level Customer Service Coordinator

to support our customer engagement and marketing operations. This role is ideal for someone who enjoys working with people, communicates confidently, and wants to build experience within the marketing and customer service space. You will play an important role in ensuring customers receive excellent support across campaigns and events.

Key Responsibilities

Act as a first point of contact for customer queries during marketing campaigns and events. Provide accurate information about products, services, and promotional activities. Assist in coordinating customer interactions, follow-ups, and feedback collection. Support the marketing team in delivering a smooth and positive customer journey. Maintain organised records, customer data, and campaign documentation. Help prepare customer service materials and communication updates. Collaborate with internal teams to ensure customer needs are met promptly and professionally. Contribute ideas to improve customer satisfaction and engagement.

What We're Looking For

Strong communication and interpersonal skills. A positive attitude, confidence, and a customer-focused approach. Good organisational skills with the ability to handle multiple tasks. Problem-solving mindset and the ability to remain calm under pressure. Ability to work well as part of a team. Previous customer service experience is helpful but not required, full training provided.

What We Offer

Progression opportunities into roles such as Customer Service Lead, Marketing Coordinator, or Account Manager. Full training and ongoing support from experienced team members. Hands-on experience across various marketing campaigns and environments. A collaborative and supportive team culture. A dynamic workplace where your development is prioritised.
If you're people-focused, eager to learn, and looking to build a career in customer service and marketing, this role offers a strong foundation to grow. Apply today and join a team where your potential is recognised and supported.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work Location: In person