Job Description

12 Month Fixed Term Contract


Up-to 30,000 + Pension + Private Medical + ShareSave + 6.6 weeks holiday


Hybrid working (2-3 days a week in the office)

Southampton, Store Support Office


To provide professional, consistent advice, support and coaching on all employment relations issues to managers in SSO and retail. Ensuring a fair and consistent approach is applied in relations to company policies and procedures minimising potential commercial risks.

Respond to all employment relations queries in line with our policies, and within our agreed SLAs Inspire confidence and encourage the decision maker to make informed decisions by providing expert advice support and coaching Draft relevant letters ensuring they're well written, grammatically and factually correct, include everything that is necessary Ensure stakeholders understand the policies, process, options / advice given and tools available Provide effective day to day administration in relation to these queries Develop and maintain effective working relationships with all stakeholders Proactively contribute to the team, working collaboratively, sharing knowledge, giving feedback and ensuring an effective working relationship Use data and information to identify trends and recommend appropriate action to improve performance and drive continuous improvements of our service Drive any relevant 'focus' area by updating/training colleagues within that area and making continuous improvements Attend internal and external training courses as required Keep up to date with relevant internal and external information and provide options and recommendations where relevant Effectively contribute to, and influence where necessary Provide face to face advice and note-taking support to managers Maintain and develop supporting tools and materials Case manage complex cases, considering all components and formulate a strategy for a satisfactory resolution Ability to prioritise and work well under pressure Strong listening and communication skills - verbal and written Strong influencing, coaching skills and questioning techniques Attention to detail Proven ability to contribute and work as part of a team

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities

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You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.


We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme,, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!


So we can support you during the application or interview process, please contact ssorecruitment@b-and-q.co.uk for any recruitment adjustments.