Job Description

Job Title: Customer Services Administrator
Reports To: Customer Services Team Leader

About Us

Modern World Business solutions is a white label payments fintech. We are an exciting, fast paced growing business who continue to disrupt the payments industry with new technologies. We go to market via a direct sales team as well as our well-established partner channel with the growth trajectory continuing for the future.

Overview

Modern World Business Solutions is expanding its Customer Services Team. As part of this team, you'll play a key role in maintaining high service levels for our merchants, internal sales agents, and partners, ensuring the timely and accurate handling of a variety of queries across multiple channels.

Role Responsibilities

Customer Service

Respond to customer inquiries via phone, email, chat, within SLA. Resolve product or service issues quickly and efficiently. Accurately log customer interactions and issues in CRM or support software. Identify and acknowledge expressions of dissatisfaction, seeing them through to complaint resolution in line with FCA guidelines.

Communication

Communicate clearly and empathetically with customers. Maintain a professional tone in all customer interactions. Follow up to ensure case resolution and customer satisfaction.

Product Knowledge

Use company resources and knowledge base to troubleshoot common issues. Stay up to date on company products, services, and policies. Stay up to date on fintech product features

Team Collaboration

Work closely with other members of the team, team leaders, and departments. Participate in team meetings and training sessions.

Requirements

Excellent communication (verbal and written) and interpersonal skills. Strong organisational skills and ability to prioritise in a fast-paced environment. Patience and empathy in dealing with customers. Pro-active and flexible approach to managing your workload. Experience with Zoho or similar CRM. Ability to multitask and work calmly under pressure. Ability to prioritise tasks and pick up additional responsibilities where required.

Benefits

Be part of a fast-growing fintech business. Make a real impact by improving turnaround times and customer satisfaction. Opportunities for professional development & cross-department collaboration. Twice-yearly company away days. Family-wide healthcare plan. 22 days holiday (plus bank holidays), increasing annually.
Job Types: Full-time, Permanent

Pay: 25,304.85-28,000.00 per year

Benefits:

Company events Company pension On-site parking Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Huntingdon PE28 2PF

Application deadline: 11/08/2025