Job Description

JLL empowers you to shape a brighter way

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


Join JLL at Merchant Square and play a vital role in delivering best-in-class facilities management services. As Estate Manager (EM), you'll support the Senior Facilities Manager in ensuring the highest standards of management and maintenance for this prestigious property, directly impacting occupier satisfaction and property value. This role places you at the heart of the building's day-to-day operations, where you'll be the primary point of contact for the client and the occupiers, address their concerns, and foster strong relationships. You will assist in managing the estate's plant and equipment, implement minor works within budget, and help to prepare site regulations and issue permits to work for all contractor activities on site. Reporting to the Senior Facilities Manager and collaborating within an offsite team of property professionals, you'll contribute to client reporting, budget management, contractor oversight, and the implementation of health & safety and sustainability initiatives.

KEY RESPONSIBILITIES AND DELIVERABLES

Client Service

To understand the Client's objective and instructions in relation to the estate. To assist the Senior Facilities Manager in Client reporting on on-site facilities services.

Facilities Management

To ensure that on-site management of the estate is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Compliance intranet site (Connect). Liaises with occupier representatives referring matters upwards only if they cannot be resolved at local level. To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the estate, in support of the Senior Facilities Manager of any occupier matters that may influence property valuation/investment. Will have regular client contact and meetings. Will be in the call rota to attend site during emergencies, ensuring that adequate provision is made for emergency and out of hours cover using the JLL out of hours point of contact. Will be involved in, under the guidance of the Senior Facilities Manager, the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices. To assist the Senior Facilities Manager in the procurement of all supplies and services at the property in accordance with the JLLs PAM procurement program. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards. To assist the Senior Facilities Manager in the estate's Social Responsible Management' (H&S and environmental/sustainability) activities. To assist the Senior Facilities Manager in the management of the estate plant and equipment. Will be responsible for BMS systems where appropriate. Will implement minor works, subject to a predetermined budget, and will control all routine expenditure - under the supervision of the Senior Facilities Manager. Help prepare site regulations and issue permits to work for all contractor activities on site. To maintain, test and implement disaster planning procedures to cover all emergencies. To create and manage the site emergency procedures. Establish and maintain proper site records in accordance with best practice rules. Assist in the development and maintenance of SOP's for all areas of responsibility.

Required Qualifications, Skills and Experience

Strong experience gained within a high profile estate management environment. Excellent customer service skills and a track record of building strong client relationships. Demonstrate a strong understanding of estate management. NEBOSH/IOSH qualification Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets. Experience of managing service charge budgets and both planned and ad hoc projects. Strong financial acumen. Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets. Accountable. Ability to work under pressure. Demonstrate ability to support initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently. Ability to communicate at senior client level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk, and awareness of desired business objectives

Location:

On-site -London, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +

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20 7493 4933

to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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