Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Join JLL at Merchant Square and play a vital role in delivering best-in-class facilities management services. As Estate Manager (EM), you'll support the Senior Facilities Manager in ensuring the highest standards of management and maintenance for this prestigious property, directly impacting occupier satisfaction and property value. This role places you at the heart of the building's day-to-day operations, where you'll be the primary point of contact for the client and the occupiers, address their concerns, and foster strong relationships. You will assist in managing the estate's plant and equipment, implement minor works within budget, and help to prepare site regulations and issue permits to work for all contractor activities on site. Reporting to the Senior Facilities Manager and collaborating within an offsite team of property professionals, you'll contribute to client reporting, budget management, contractor oversight, and the implementation of health & safety and sustainability initiatives.



KEY RESPONSIBILITIES AND DELIVERABLES



Client Service

To understand the Client's objective and instructions in relation to the estate.



To assist the Senior Facilities Manager in Client reporting on on-site facilities services.



Facilities Management

To ensure that on-site management of the estate is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Compliance intranet site (Connect).



Liaises with occupier representatives referring matters upwards only if they cannot be resolved at local level.



To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the estate, in support of the Senior Facilities Manager of any occupier matters that may influence property valuation/investment.



Will have regular client contact and meetings.



Will be in the call rota to attend site during emergencies, ensuring that adequate provision is made for emergency and out of hours cover using the JLL out of hours point of contact.



Will be involved in, under the guidance of the Senior Facilities Manager, the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.



To assist the Senior Facilities Manager in the procurement of all supplies and services at the property in accordance with the JLLs PAM procurement program. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems.



Monitor contractor performance against agreed standards.



To assist the Senior Facilities Manager in the estate's Social Responsible Management' (H&S and environmental/sustainability) activities.



To assist the Senior Facilities Manager in the management of the estate plant and equipment.



Will be responsible for BMS systems where appropriate.



Will implement minor works, subject to a predetermined budget, and will control all routine expenditure - under the supervision of the Senior Facilities Manager.



Help prepare site regulations and issue permits to work for all contractor activities on site.



To maintain, test and implement disaster planning procedures to cover all emergencies.



To create and manage the site emergency procedures.



Establish and maintain proper site records in accordance with best practice rules.



Assist in the development and maintenance of SOP's for all areas of responsibility.



Required Qualifications, Skills and Experience

Strong experience gained within a high profile estate management environment.



Excellent customer service skills and a track record of building strong client relationships.



Demonstrate a strong understanding of estate management.



NEBOSH/IOSH qualification



Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets.



Experience of managing service charge budgets and both planned and ad hoc projects.



Strong financial acumen.



Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets.



Accountable.



Ability to work under pressure.



Demonstrate ability to support initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently.



Ability to communicate at senior client level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk, and awareness of desired business objectives



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.