Job Description

Job Category: Housing and Customer Services
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About the role:
We have an exciting opportunity for an Estates Contract Assistant to join our team in Oldham on a full time 35 hour per week, permanent contract basis.
The successful candidate will provide a service for a portfolio of estate contracts and community lettings by progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will provide contract performance feedback, raise orders accurately for work and budget monitoring, and handle invoice queries in accordance with TGP Financial Regulations. You will also ensure contractors represent Guinness on-site, reporting issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community asset lettings, conduct service reviews, and ensure compliance with Health & Safety and legal obligations.
What we're looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do.
You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, including financial coding and invoice processing. You will also be able to demonstrate:

• Experience of providing excellent customer services over the phone, including dealing with sensitive issues.
• Good listening skills.
• Proven ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone.
• Proven ability to type and accurately enter data during customer call.
• Able to demonstrate Guinness Behaviours.
• Excellent written, oral and interpersonal communication skills, including knowledge of Microsoft Office.
• Ability to analyse information and present clear options.
• Self-motivated.
• Good planning and organising skills.
• Good attention to detail.

To apply:
Please review the Role Profile and apply, including a personal statement and CV in one attachment.
Role Profile:
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