Job Description

Sheffield
04/01/2026


Estates Helpdesk Officer


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

25,826 - 28,534

Contractual hours

37

Basis

Full time

Package

Enhanced Pension contributions scheme with SYPA- 17.1%
Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this

Date posted

17/11/2025

Job reference

RR00001061


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Job description

About us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.

About The

role

The Helpdesk Officer will provide the first point of contact for all estates maintenance requests, ensuring they are logged accurately, prioritised appropriately, and allocated to the Repairs Technician or contractors. The role will maintain the CAFM system, track job progress, provide updates to staff, and support reporting on service performance.

Main Responsibilities

Act as the first point of contact for all estates maintenance requests, via phone, email, or CAFM system.


Accurately log and categorise jobs, ensuring priority codes and Health & Safety issues are applied correctly.


Allocate work orders to the Repairs Technician, contractors, or site-based staff as directed by the Estates Maintenance Manager.


Monitor progress of maintenance jobs, chasing updates where required, and keeping requestors informed.


Maintain accurate records on the CAFM system, ensuring all jobs are updated and closed when complete.


Assist in scheduling planned preventative maintenance (PPM) tasks, ensuring records are uploaded and tracked.


Produce standard reports from the CAFM system to support monitoring of KPIs, contractor performance and compliance evidence.


Liaise with contractors to arrange site access, ensure permits to work are in place, and manage day-to-day queries.


Provide administrative support to the Maintenance Manager, including invoice checking, purchase orders and correspondence.


Ensure Helpdesk processes are efficient, customer-focused and continuously improved.


Provide excellent customer service to all staff and students when dealing with maintenance requests.


Ensure Helpdesk processes support a safe and functional learning environment.


Escalate any estates-related issues that may present safeguarding or safety concerns for students.


If you want to find out more about the role please contact Jennifer Chaggar, Director of Estates & Environmental Sustainability jennifer.chaggar@sheffcol.ac.uk

What we can offer you

As the successful candidate, you will be offered a salary of between 25,826 - 28,534 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role.

Our benefits

Enhanced Pension contributions scheme with SYPA- 17.1%


Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this


Health and wellbeing, we offer


Employee assistance programme through Bupa


Occupational Health through PAM


Free eye tests for VDU users


Free Parking is available at the majority of our campuses


Further information can be found on our Benefits andCareer Development pages.

Disability Confident

We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice. If you require any reasonable adjustments or any support at any point throughout the process, please contact jobs@sheffcol.ac.uk

Armed Forces Covenant

As part of our commitment through the Armed Forces Covenant, we're pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.

Safeguarding

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding

Next Steps:

To apply:

Click and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team at jobs@sheffcol.ac.uk CVs are currently not accepted.

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.

Where there are internal applicants at risk, these will be considered in the first instance

Closing date

4th January 2026

Please be aware - If we have a high number of applications, we may decide to close the vacancy earlier.


Estates Helpdesk Officer