Job Description

Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, Between the hours of 7am & 6pm, to be discussed at interview
Location: B92 8NW - BirminghamDHL, an award-winning leading supply chain business is seeking a EU Operations Controller to play a vital role coordinating our daily warehouse and distribution requirements.WHAT DOES THE ROLE ENTAIL?As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Ensure that DHL service providers have agreed and sign off any contingency plan and have the correct resources available to act upon the plan.
• Liaising with carriers to ensure pre-arranged transport from the contingency plan, sourcing other carriers where required to smooth out the collection plan as much as possible.
• Maintain relationships to implement and establish high, reliable on time collection and on time delivery performance and to respond to inquiries / requests of a moderate difficulty level from Suppliers, Carriers and others (internal & external).
• Liaise with Billing/Payable Team to ensure correct cost recovery against the responsible party and any subsequent invoicing requirements
• Escalation of issues including transit delays, to appropriate contacts, including supervisor, management, customer & third party service providers.
• Ensures that all appropriate transportation and customs documentation is created and processed timely and accurately. Complies with corporate, local and or international regulatory requirements. Coordinates transportation requirements with appropriate internal and external carriers & vendors.

WHAT DO WE NEED FROM YOU?We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Previous Operations experience
• IT Literate, with Microsoft office packages, Excel
• Strong analytical skills

WHY CHOOSE US?As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more:

OUR APPROACH TO DIVERSITY & INCLUSIONWe will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging:BE AN ESSENTIAL PART OF EVERYDAY LIFEDHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.#DSCUKICF

DHL