Job Description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.


Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:


50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentive Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Cycle to work scheme

What We Are Looking For

The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at the head office and venues, including leading on the resolution of incidents, problems, requests, to achieve high standards of customer service and deliver optimum operational and business benefits.

Main Responsibilities;

Computer OS/Peripherals troubleshooting. Ensuring tickets are updated on time and adhere to required SLA. Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC requests using Service NOW ticketing tool Performing Hardware/Software installation (understanding of deployment tools like SCCM) End-user support - Break fix & Service Requests Desktop/ Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment VDI technologies Citrix Xendesktop Laptop AV/endpoint security Management User Data Management (OneDrive, Office 365) Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment.

Essential Technical Requirements

Microsoft Intune, Microsoft Autopilot, Teams Meeting Rooms, Microsoft Office 2010, Office 365 products -Windows 11, Active Directory, laptops, Printers, Networked copiers, Basic LAN/WAN connectivity, Network cable patching, Hands & feet support to Rack and stack activities AV conferencing.

Behaviours

Good user management & communication skills Good Understanding of ITIL concept





The normal office base will be the Company support Office in London, Tottenham Court Road. You may be required to undertake frequent and regular travel as part of your normal duties. This may include overnight stays. You may also be required to work at any other of the Company's establishments should the business need warrant it.