Job Description

Event Invitations & Systems Manager

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Household / Department
Lord Chamberlain's Office
Location
Buckingham Palace
Contract/recruitment type
Permanent
Starting salary
40,000 per annum
Hours of work
37.5 hours a week over 5 days (Monday to Friday)
About the role

It's knowing the part you've played in delivering exceptional events

It's the sheer variety of challenges you'll face. And it's being part of activities that are enjoyed and valued by thousands. This is what makes working for the Royal Household so different.

The Royal Household delivers a large number of events every year across the royal residences. From receptions and award ceremonies to large summer garden parties, you'll help support events that recognise and celebrate thousands of people in the UK and across the world for their contribution to society.


In this role you'll lead a newly integrated team at the heart of delivering many high profile events for the organisation, sat within The Lord Chamberlain's Office, who manage ceremonial events, but also supporting the Master of the Household's hospitality Events team. You'll oversee our new 'Invitations Office' - responsible for the smooth running end-to-end invitation and guest management process for our events programme.


You'll manage our Customer Relationship Management (CRM) database, as well as coordinate the team's resource and workload, streamlining our processes and ways of working. You'll ensure every detail is handled with precision and be at the forefront of driving operational excellence.

Key Responsibilities:

As a super user of our CRM system, you'll oversee our internal processes for guest communications, embedding them across the variety of events the organisation delivers. You'll design and lead training and support programmes for colleagues, championing a data-led approach to guest management. Managing and maintaining key guest and organisational data across platforms, you'll ensure accuracy and timely data entry. You'll work closely with stakeholders to modernise and future-proof processes, incorporating technologies such as QR code entry and electronic invitations. With peaks in the annual events calendar, you'll plan resource, and manage a specialist team (partially seasonal or fixed term). You'll guide and train colleagues to build on data competence, as well as ensure the team is ready to respond to both planned and ad hoc event needs. Collaborating with colleagues across departments, you'll support the management of high-level guest communications, RSVP handling, and due diligence processes.

About you

About You:

Substantial experience in CRM or database management role, potentially within an events environment. Highly proficient with Salesforce or similar CRM platforms, with a good working knowledge of Microsoft Office. An experienced team leader, you'll be confident guiding and developing teams, identifying training needs, and managing resources efficiently. You have a proven ability to communicate at all levels, with strong written and verbal skills, and experience managing multiple high-level stakeholders. Organised and detail-focused, you excel in a fast-paced and changing environment where priorities shift quickly. A natural problem solver, you're confident in identifying improvements, implementing change, and supporting colleagues through change.

Above all, you'll be passionate about delivering exceptional guest experiences - right from the very first invitation.



Benefits
We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us. Flexible and hybrid working varies across different roles, and we'll discuss the options available to you that will suit both your job requirements and individual preferences. Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.

Vacancy Closing Date:

22/06/2025, 23:55