Job Description

Applications can only be made by emailing careers@cornwallheritagetrust.org with a completed application form which can be downloaded from cornwallheritagetrust.org. You may enclose a CV and covering letter if you wish; however, applications without the application form will be disregarded.

Hours per week:

21 hours per week (3 days -to include Tuesdays and Fridays)

Salary:

22,932 Pro Rata

Contract:

Fixed term for one year

Based:

Cornwall Heritage Trust Offices based at Krowji in Redruth

Deadline for applications:

Friday 28th November 2025 at 12noon

Anticipated interview date:

Tuesday 9th December 2025

Overview

Cornwall Heritage Trust is a charity based in Redruth with the aim of preserving and strengthening Cornwall's heritage. Over the last few years, we have undergone a period of growth and transformation as we have been focusing on our organisational resilience ahead of our 40th anniversary this year. We are looking for a well organised self-starter with a background in events and marketing and retail support to join our busy team. The successful candidate will have excellent administrative skills, a strong eye for detail and be a team player. A passion for Cornwall and its history goes without saying!

This role is offered on an initial fixed term contract of twelve months due to the ongoing restructuring and evolution of the organisation.

The successful candidate will work closely with the Events Officer and Marketing and Communications Officer to ensure the successful roll-out and promotion of the Trust and its calendar of events, including the day-to-day management of our online shop and sales. This role may require some evening and weekend working however plenty of notice will be given.

Key Responsibilities

The following provides a flavour of the responsibilities required by the role however it does not represent an exhaustive list; as a small team everyone is required to be flexible and adaptable.

Events

Support the Events Officer and the wider team to plan, organise and deliver events and activities online and in-person at different venues throughout Cornwall Liaise with external partners to arrange venues and services Maintain a rolling calendar of events and activities Launch events onto online ticketing platforms General event booking administration Responsible for care, preparation and packing of event equipment Set up event spaces with attention to detail, following layout plans Welcome guests warmly and professionally to an event and throughout Ensure the event space is kept clean, tidy, and well-stocked throughout the function Respond promptly to attendee requests or changes during events, always with a can-do attitude Assist with clearing and resetting of rooms and equipment post-event Comply with health and safety legislation at all times Prepare risk assessments for events Gather feedback after the event to ensure we drive continuous improvement Create evaluation summaries post events and record data

Marketing

Support the planning and scheduling of social media posts across multiple platforms Assist in creating engaging content (copy, photos, video) for social media and digital channels Help monitor engagement and report on performance metrics using tools such as Meta Insights and Google Analytics Upload and update website content on WordPress Support the creation and delivery of email marketing campaigns Assist with day-to-day marketing administration including maintaining photo and illustration libraries, updating documents, and supporting the wider team Help coordinate photography and video shoots, attending events where needed to capture content Liaise with internal teams to gather stories and news for publication in the bi-annual magazine or on digital platforms Support the production of marketing materials, including proofing, formatting and liaising with suppliers Manage stock levels of marketing materials Prepare and fulfil mailings Contribute to maintaining brand consistency across all marketing materials and communications Provide other marketing administration support as required

Merchandise/Online Shop

Monitor and maintain merchandise supplies Pack merchandise, displays, and signage for events Update merchandise signage and point of sale as necessary for events Process, package, frank, and post online orders Process any sales from walk-ins or phone calls Ensure SumUp is up-to-date with stock and pricing Order packaging materials for retail sales as needed Manage any trade sales of merchandise to local businesses, including organising delivery and issuing invoices

General Administration

Point of contact with the general public by telephone, email and via queries from the website and social media direct messaging. Management of incoming and outgoing correspondence (postal and electronic)

Other

Attendance at events and functions to represent the Trust Support the wider team to achieve the Trust's strategic aims

Key Accountabilities

Reporting to the Operations Manager Working closely with the Events Officer and Marketing and Communications Officer Working, as necessary, with the other members of staff and volunteers
Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 22,932.00 per year

Expected hours: 21 per week

Work Location: In person